[chrispy108]

Got a great deal on something else, so my Kuga is gone.

Hope for your sake Ford get the recall sorted and enacted promptly, but I've got no faith in them to do so.

I find it wild to see some on here dismissing the plug-in part of a plug-in hybrid as "a feature". It's a huge part that you paid thousands for, and it totally changes the car. I wouldn't have bought the FHEV as I find the drive train a bit disappointing, but the PHEV in EV mode was great.

Shame my experience with Ford has ended on a sour note after so long.

Best of luck to everyone here.

 

[Apollo]

Got a great deal on something else, so my Kuga is gone.

Hope for your sake Ford get the recall sorted and enacted promptly, but I've got no faith in them to do so.

I find it wild to see some on here dismissing the plug-in part of a plug-in hybrid as "a feature". It's a huge part that you paid thousands for, and it totally changes the car. I wouldn't have bought the FHEV as I find the drive train a bit disappointing, but the PHEV in EV mode was great.

Shame my experience with Ford has ended on a sour note after so long.

Best of luck to everyone here.

Best of luck and that’s the best way to make a point, vote with the feet!

I test drove the new FHEV hybrid AWD and loved it but the interior and interactive screen was a put off.

What car did change to, without hijacking the thread ?

 

[dereklowe53]

I think its pointless speculation right now. While most people assume its going to be months and months before the fix is in place, there's nothing to say they won't have the software fix ready in a month. Ford aren't going to agree to huge compensation figures right now. People need to see how long it takes to get the fix applied, and how much out of pocket they are in the end.

People are guessing at wild figures like "might be fixed by Xmas" etc. I already did the maths way back in this post. there are about 220 Ford dealerships in UK (according to Google), and 26,000 cars recalled. So if every single person wants the fix applying immediately (which is highly unlikely) then that is still an average of 118 cars per dealership. Take off the vast amount of people that won't even know about it, or care about it having it done urgently, and that number keeps coming down.

People seem too happy to crap on Ford right now, and are already demanding compensation for months and months of no charging, when we are not even a month into it yet. I'm mildy annoyed by it right now, but I'll wait to see what financial impact it has on me, when the fix is finally applied.

Sensible response and a good way to look at it. Before I got the letter, I was more than happy with my Kuga PHEV and still am. The truly gutting thing for me is that the better weather is upon us and I can’t take advantage of my solar panels for charging.

 

[chrispy108]

Best of luck and that’s the best way to make a point, vote with the feet!

I test drove the new FHEV hybrid AWD and loved it but the interior and interactive screen was a put off.

What car did change to, without hijacking the thread ?

Skoda Enyaq. We had a Capri on order but switched.

They're obviously very similar as on the same VW platform.

 

[dereklowe53]

Got a great deal on something else, so my Kuga is gone.

Hope for your sake Ford get the recall sorted and enacted promptly, but I've got no faith in them to do so.

I find it wild to see some on here dismissing the plug-in part of a plug-in hybrid as "a feature". It's a huge part that you paid thousands for, and it totally changes the car. I wouldn't have bought the FHEV as I find the drive train a bit disappointing, but the PHEV in EV mode was great.

Shame my experience with Ford has ended on a sour note after so long.

Best of luck to everyone here.

Did the dealer give you a good trade-in price on your Kuga even though it was subject of a recall, or did you do the deal before the “letter”?

 

[chrispy108]

I expected trouble, and some Ford dealers I spoke to wouldn't buy it, but this was fine, similar price the one I got a few months ago. It's going to the Ford dealer in the same chain, so they're aware etc.

Might to ring around more than you would do normally!

 

[foghorn leghorn]

Its not just a 2 wire battery. There are at least temperature sensors distributed throughout the battery and electronics modules measuring and controlling each bank of cells within the battery. Even rechargeable tool batteries have a third contact, used for temperature measurement and data exchange during charging.

Another member posted a link explaining the complicated monitoring system and all I read up on before was that charging to 70/80% prolongs battery life.

 

[Hooliopaulio]

The MAXIMUM that Ford is offering is a £100 goodwill gesture. If you decline this, they simply close any claim that you have opened.

Not calling you out for anything NigelB, just quoting your post with the current goodwill offer for reference.

Further to my other message, I just setup my spreadsheet to monitor the extra costs involved during the 'no charge' phase. Since I stopped charging on 6th March (when I received the email from lease company that my car "may be subject to a recall") my extra costs incurred are £19 so far. So at this rate, a £100 goodwill gesture would cover me for almost 5 months.

Everyone's will be different, we all do different mileage, and will all be getting different mpg depending on how we all drive.

So yeah, I'll wait to see when the fix gets applied to my car, instead of "guessing" how long it will take them.

 

[NigelB]

Not calling you out for anything NigelB, just quoting your post with the current goodwill offer for reference.

Further to my other message, I just setup my spreadsheet to monitor the extra costs involved during the 'no charge' phase. Since I stopped charging on 6th March (when I received the email from lease company that my car "may be subject to a recall") my extra costs incurred are £19 so far. So at this rate, a £100 goodwill gesture would cover me for almost 5 months.

Everyone's will be different, we all do different mileage, and will all be getting different mpg depending on how we all drive.

So yeah, I'll wait to see when the fix gets applied to my car, instead of "guessing" how long it will take them.

I honestly never thought that you were calling me out, mate. You are being quite reasonable in setting up a spreadsheet to measure any actual losses. Unfortunately, there are also those who see the issue as either cataclysmic or an opportunity to sue Ford for 'thousands'. It isn't and £100 is probably what they will end up with.

 

[Gregs24]

Well, that’s me not leaving the house now…

or…. Am I still at risk, in the house?

Meteorite Hits Driveway Capturing Sound on Earth for First Time

 

[Gregs24]

@Skwizz
I like your optimism, June ?
Yes it is in the second quarter of the year but could also be end of August, then add the dealers doing their own cars first and it might be a lot closer to Christmas before before those who want there cars updating finally get it done.
No doubt a few thousand will not bother but I suspect the majority will.
Guess we are lucky it’s not a MOT requirement.

Q2 is April to June!

 

[Gregs24]

Skoda Enyaq. We had a Capri on order but switched.

They're obviously very similar as on the same VW platform.

You probably don't want to know about the Skoda HV battery recalls!

 

[NigelB]

Or the numerous HV battery issues on the Kia Niro (no recall as yet).

 

[Lunabs]

I still have not received a letter from Ford. I had a 40 mile run today and now have 0% battery available.
I thought I’d ask ChatGPT a few questions. Here’s the conversation
Questions:
Ford Motors have issued an international recall for all Ford Kuga PHEV cars (plug in hybrid electric vehicles). The recall instructs owners and drivers not to charge the high voltage batteries installed in their cars because of a risk that in some cars a short circuit could occur in one or more battery cells and cause a fire. They hope to introduce a software update to the battery management system to enable early identification of problems. The update is hoped to be available for installation by dealers in the second quarter of 2025.
A similar problem occurred after the Kuga PHEV was first introduced in 2019/2020.
Can you advise how many battery fires have occurred in Ford Kugas, where and when they occurred and any information associating the fires with dates when the affected vehicles were built.
Any other relevant information will be appreciated

Chat GPT said..
Ford has issued recalls for the Kuga Plug-In Hybrid Electric Vehicle (PHEV) due to battery-related fire risks. In 2020, approximately 1,800 UK vehicles (out of 27,000 globally) built between July 1, 2019, and September 7, 2020, were recalled after seven fires occurred during charging in mainland Europe. In 2022, another recall affected 760 UK vehicles produced between July 22, 2020, and April 15, 2021, due to potential internal battery faults leading to overheating. Recently, in March 2025, Ford issued a recall for all current-generation Kuga PHEVs with a 2.5-litre petrol engine, advising owners not to charge their vehicles to prevent battery issues. Ford plans to release a software update in the second quarter of 2025 to address this concern. Owners are advised to contact their local Ford dealership for further information and assistance.

So not much more added to my knowledge but an interesting exercise

Yesterday (28/2/2025) I went to my local Ford garage where my car is serviced. They were as unhelpful as usual with lots of 'maybes' and 'could bes'. They did really know much more than I did but they gave me telephone number of Ford customer services. I called them and the lady said I spoke with said they expect a solution to be available with 2 month which will be Q2 and tallies up with CHatGPT response above.

I also asked about the £100 'good will gesture' offered by Ford and the lady said this is true and there will be not repercussions further downline if I was to take the money. It does not waive my rights to any potential future claims.

 

[NigelB]

Yesterday (28/2/2025) I went to my local Ford garage where my car is serviced. They were as unhelpful as usual with lots of 'maybes' and 'could bes'. They did really know much more than I did but they gave me telephone number of Ford customer services. I called them and the lady said I spoke with said they expect a solution to be available with 2 month which will be Q2 and tallies up with CHatGPT response above.

I also asked about the £100 'good will gesture' offered by Ford and the lady said this is true and there will be not repercussions further downline if I was to take the money. It does not waive my rights to any potential future claims.

Do be aware that the £100 Goodwill payment accepted by others has come with a statement that this is in "full and final settlement of any claim against Ford". Be aware of this before accepting.

 

[Frome driver]

Are owners still driving them without a main charge?

What’s the max charge the vehicle when on regeneration, ie is that below the fire risk?

I wonder whether the risk is the amount of charge or the rate of charge. I would assume it is the latter, as I understand it is that which generates the heat.

 

[Lunabs]

Do be aware that the £100 Goodwill payment accepted by others has come with a statement that this is in "full and final settlement of any claim against Ford". Be aware of this before accepting.

Do be aware that the £100 Goodwill payment accepted by others has come with a statement that this is in "full and final settlement of any claim against Ford". Be aware of this before accepting.

Do be aware that the £100 Goodwill payment accepted by others has come with a statement that this is in "full and final settlement of any claim against Ford". Be aware of this before accepting.

Yes that is a good point. I am not intending to accept their anyway. £100 is not going to make me a rich man!

 

[mooreg217]

Contacted Ford and was informed the company are working on a fix and offered £100 for inconvenience which I refused in case it ruled myself out from any future action but was informed it could be into the second quarter of the year before a fix becomes available and advised to stop charging and use Auto EV mode .I enquired if i could trade my car in for another car and was informed that ford dealers will not be offering trade-ins while this is on going and when i pointed out when I checked the vin number for a recall none showed but the advisor said that was because they don't have a fix yet to allow a recall. When I pointed out that I would go to another dealer i was informed that I had a legal responsibility to inform the company taking the part exchange that there is an ongoing fault in the car and it is currently awaiting a recall so looks like we are all boxed in until the issue is resolved.

2022 Ford Kuga 2.5 ST line

 

[smartguy69]

If Ford dealers won't take yours in part exchange then why are they offering PHEV's for sale. I just had a look on EH's website and they have 54 advertised. No mention of any recalls etc.

I would have thought if they can't physically sell you a PHEV, they should be pulled from the website

 

[oldgitdave]

If Ford dealers won't take yours in part exchange then why are they offering PHEV's for sale. I just had a look on EH's website and they have 54 advertised. No mention of any recalls etc.

I would have thought if they can't physically sell you a PHEV, they should be pulled from the website

Yes it's disgusting tbh. The consumer in the UK being shafted again!
There are plenty for sale from Ford dealers on Autotrader, including my preferred dealer where I bought mine from. But if I wanted to buy again now they would refuse mine in part exchange. How can that be right? 🤬