[NigelB]

Taking an objective view, the recall notices and letters are "all over the shop" as is the website.

 

[Watty]

Is this recall for all mk3 Kuga PHEVs? I still do not have a recall for it online with my VIN or sign in and haven’t received a letter but I bought my car second hand so don’t know if that makes a difference?

 

[Ross J]

Buying second hand won’t make a difference

The recall is only for the Kuga Mk3 built upto 28/11/2023. This is from a dealer.

View attachment 24009

 

[Vini]

As long as the HV battery is not fully charged there is minimal risk. Now I know some smart Alec will say there is therefore some risk, but there is also some risk you will be hit by a meteorite tomorrow as well!

Well, that’s me not leaving the house now…

or…. Am I still at risk, in the house?

 

[Frome driver]

Well, that’s me not leaving the house now…

or…. Am I still at risk, in the house?

I'm afraid so, earthquakes and such...never know when they strike

 

[Skwizz]

I can't wait for the 'fix' in June.
Just imagine how many alerts we're all going to get while out driving!
Remembering that it won't actually 'fix' the issue, just inform us that we might die before we do.

 

[Bakertribe]

If you have a large or small sealed rechargeable battery with only two contacts then how can software help? You can monitor the rate of charge, and discharge and that's about it as far as I'm aware. If there were monitoring points between battery cells then a faulty cell could be highlighted and possibly be bypassed till replaced. Just my opinion.

Its not just a 2 wire battery. There are at least temperature sensors distributed throughout the battery and electronics modules measuring and controlling each bank of cells within the battery. Even rechargeable tool batteries have a third contact, used for temperature measurement and data exchange during charging.

 

[Duncan22]

@Skwizz
I like your optimism, June ?
Yes it is in the second quarter of the year but could also be end of August, then add the dealers doing their own cars first and it might be a lot closer to Christmas before before those who want there cars updating finally get it done.
No doubt a few thousand will not bother but I suspect the majority will.
Guess we are lucky it’s not a MOT requirement.

 

[Jorf]

Well as far as I’m concerned, this is basic Sales of Good Act - the car was faulty when I bought it and therefore not fit for purpose and this is what I will be arguing! I am not going to sit back and wait for a fix they don’t even have yet!!! In all that time it’s costing me!!

Companies have the right to fix any defect in a 'reasonable' time period. All this foot stamping and demands for compensation are a bit silly. And for those keyboard warriors who say they are going to sue Ford, I suggest you compare the legal cost against the amount you would be asking for. A feature of a vehicle is not functioning temporarily. A bit annoying but nothing more.

 

[robthomas77]

hi
hope this reply is in the right place - apols if not.
Could someone post clear, bullet pointed advice re. claiming extra incurred costs for petrol only use?
Thanks
Rob

(hope my car details show up in signature- I have added them...)

 

[Ross J]

@Jorf

Can you please add you kuga details into your signature,as requested by post #328 in this thread and your welcome email..Thank you.

 

[NigelB]

hi
hope this reply is in the right place - apols if not.
Could someone post clear, bullet pointed advice re. claiming extra incurred costs for petrol only use?
Thanks
Rob

(hope my car details show up in signature- I have added them...)

No such advice exists as Ford is adamant that the vehicle is safe to use if their advice is followed.

The MAXIMUM that Ford is offering is a £100 goodwill gesture. If you decline this, they simply close any claim that you have opened.

 

[dereklowe53]

No such advice exists as Ford is adamant that the vehicle is safe to use if their advice is followed.

The MAXIMUM that Ford is offering is a £100 goodwill gesture. If you decline this, they simply close any claim that you have opened.

Do people think that this needs a concerted group action response rather than loads of individual claims receiving a brush-off from Ford?

 

[StuzL]

For those of you who have been following my structured approach to recovering Consequential Losses (with assistance from CAB) I have the following update to the previous progress reported.

I proceeded with Level 3 of the escalation on 19/3 with the Financial Ombudsman.

Received a reply on 26/3, part of which I have attached below.

Your complaint about FCE Bank Plc trading as Ford Credit

Thank you for contacting us. Here at the Financial Ombudsman Service it’s our job to give you a fair and impartial answer to your complaint. We know that making a complaint can sometimes be worrying and we’ll do all we can to help you.

What happens next
Now that we’ve received your complaint, the next step is for us to ask FCE Bank Plc for its records. When we receive this, your case will be taken forward.

An Investigator will be in touch when your case is assigned to them. They’ll let you know they are working on your complaint and will then consider all the circumstances before giving you their answer.

You can find out more about how long it takes for a case to reach an Investigator on our website at Complaints we can help with - Financial Ombudsman Service.

For all those wanting to progress complaints I would recommend that you progress it through the Citizens Advice Bureau who also keep Tradings Standards updated.

Depending on the outcome of this I intend to also progress a complaint about other issues that were present on my car when I purchased and have subsequently come to light. These will be considerably more expensive for Ford to resolve than a few quid for Petrol

For information, on the Isle of Man the local Fire and Rescue have issued a warning to islanders.

 

[Hooliopaulio]

I think its pointless speculation right now. While most people assume its going to be months and months before the fix is in place, there's nothing to say they won't have the software fix ready in a month. Ford aren't going to agree to huge compensation figures right now. People need to see how long it takes to get the fix applied, and how much out of pocket they are in the end.

People are guessing at wild figures like "might be fixed by Xmas" etc. I already did the maths way back in this post. there are about 220 Ford dealerships in UK (according to Google), and 26,000 cars recalled. So if every single person wants the fix applying immediately (which is highly unlikely) then that is still an average of 118 cars per dealership. Take off the vast amount of people that won't even know about it, or care about it having it done urgently, and that number keeps coming down.

People seem too happy to crap on Ford right now, and are already demanding compensation for months and months of no charging, when we are not even a month into it yet. I'm mildy annoyed by it right now, but I'll wait to see what financial impact it has on me, when the fix is finally applied.

 

[Duncan22]

I might be wrong but dealerships are not owned by Ford. No idea what Ford pay dealerships for doing the upgrade and all will be willing to do it, but in their own time.
I would like to think from the date the update is available all those wanting it done will have it done within 3 months but personally I think that’s wishful thinking, if you are working or have other commitments the times you can be without your car for a day may be limited, not Fords fault but not yours either.
Hopefully I am wrong and everybody will be sorted by Christmas but what is certain this section of the forum is likely to get swamped with posts from people who either cannot get an appointment or suitable appointment.

 

[Apollo]

For those of you who have been following my structured approach to recovering Consequential Losses (with assistance from CAB) I have the following update to the previous progress reported.

I proceeded with Level 3 of the escalation on 19/3 with the Financial Ombudsman.

Received a reply on 26/3, part of which I have attached below.

Your complaint about FCE Bank Plc trading as Ford Credit

Thank you for contacting us. Here at the Financial Ombudsman Service it’s our job to give you a fair and impartial answer to your complaint. We know that making a complaint can sometimes be worrying and we’ll do all we can to help you.

What happens next
Now that we’ve received your complaint, the next step is for us to ask FCE Bank Plc for its records. When we receive this, your case will be taken forward.

An Investigator will be in touch when your case is assigned to them. They’ll let you know they are working on your complaint and will then consider all the circumstances before giving you their answer.

You can find out more about how long it takes for a case to reach an Investigator on our website at Complaints we can help with - Financial Ombudsman Service.

For all those wanting to progress complaints I would recommend that you progress it through the Citizens Advice Bureau who also keep Tradings Standards updated.

Depending on the outcome of this I intend to also progress a complaint about other issues that were present on my car when I purchased and have subsequently come to light. These will be considerably more expensive for Ford to resolve than a few quid for Petrol

For information, on the Isle of Man the local Fire and Rescue have issued a warning to islanders.

Bravo for taking them on, look what happened to the Post Office!

 

[Vini]

Thank you for contacting us. Here at the Financial Ombudsman Service it’s our job to give you a fair and impartial answer to your complaint. We know that making a complaint can sometimes be worrying and we’ll do all we can to help you.

CAB told me Ford (Credit) had 8 weeks from raising a complaint with them before I could then reach out to the ombudsman. How have you expedited ~8 weeks? Just gone for it?

 

[StuzL]

CAB told me Ford (Credit) had 8 weeks from raising a complaint with them before I could then reach out to the ombudsman. How have you expedited ~8 weeks? Just gone for it?

Ford Credit contacted me by phone (1hour call) within a day or so and sent out a final rejection letter the next day. That enabled me to progress to the next stage

 

[Apollo]

Are owners still driving them without a main charge?

What’s the max charge the vehicle when on regeneration, ie is that below the fire risk?