[Vini]

The defeatism from some people in this thread is just wild to me.

This stuff is exactly why companies get away with crappy customer service - because people aren't demanding better.

If a company mess up they should be footing the bill, not the customer. I didn't think this was a controversial statement a few years ago, but now it seems to be!

And no, big corps don't always win. Between poor customer service and shrinking their range of cars sadly Ford will be the next Kodak or Blockbuster.

I get you, and it absolutely riles me... but.................... you, me and 3 others can't win a battle like this. I spent 6 months chasing TUI last year after they ruined our holiday. I initially got offered £200, but pushed the complaint through AviationADR which resulted in a TUI win, so I even gave up the £200 I was offered. I spent way more in time and effort than £200...... and........ what hurt even more, is that 6 weeks later, I'd booked with TUI again, because, who else is there to book a holiday with?

After calculating this Ford issue as being ~£300 I stand to have to spend. I've come to terms with it. It's not worth the effort or stress to pursue. And, back to my original comment above, this is what Ford will have discussed internally and hoped - yes, I'm conforming and letting the team down.

The UK is not a culture into class actions/suing, and whilst we could go down the small claims route, refer to my comment about effort and stress.

This will be a drop in the ocean to Ford... and also. You've overlooked the fact that within this thread, other manufacturers are affected. What I'm not au fait with; is how other manufacturers are dealing with it. But again, somewhat irrelevant.

 

[Derek pheysey]

All depends on your perspective Chrispy , I would suggest not defeatism, but pragmatism.
Complex electric/mechanical machines, computers on wheels, things can and do go wrong.

The majority just get on with it, a portion of the rest get upset, and from my reading since the start of this thread, they are more intrested in compo, than why/how the manufacturer has identified the issue and is progressing to a solution. Fixes to issues like this don’t happen overnight, it takes much analysis and engineering effort to identify root cause, identification, action required and implementation through to resolution.

If it takes a bit of extra money of fuel to get through the situation to stay safe, then it’s upto to each owner how they approach that, personally I‘m more interested in the footie results than a few quid of unleaded.

I think the why Ford have handled this is poor, I brought mine last December and I spoke to Ford today asking if I could exchange mine for one not in the recall and pay the difference, they said they can’t do that because my car is not sellable!! So I now have a car I can’t use the it was made to be used and can’t sell it. But the next stage is ADR.

 

[Ross J]

@carolgoodship @Cookey62

Why not introduce yourself in the new members section and fill in your signature with your kuga details,,a step by step how to add to to your signature is with your welcome email along with site rules.Thank you

 

[Frome driver]

Should have gone to Spec....sorry, should have bought an FHEV

 

[Currentlymrsg]

Just as an FYI for those that were thinking of getting rid of their Kuga. I've just been offered the same money for mine by a Cupra dealer as I was offered by a BMW dealer before the news dropped. I can't imagine the dealers aren't aware so it looks like business as usual. I'm still going to wait so there's no messing about by the dealers just as you're about to finalise the paperwork, not that I'm a cynic or anything!!

Thank you. I have already made a deal with another manufacturer and just waiting for a delivery date for my new car. I am nervously waiting for them to take the Kuga as agreed so this post has reassured me a little.

 

[Adam0879]

Hi all, my kuga is 2019. Just received Recall notice 24S79-Kuga- Battery Energy Control Module software update-safety recall today with date 8/3/25, but my car broke dawn and is in ford garage from 3/3/25 same symptoms like in the letter on dashboard "Stop Safely Now" and lots of another warning and car wont drive. Ford till now did not tell me about this recall or problem they have with Kuga, already charge me for new battery 12V because my was drain and damage=£349 + communication cable another=£349 and still digging the problem. Tomorrow i will go there with this letter we will see what they will tell me but literally they cheating me. I'm not angry i'm f#cking disappointed 😭 Regards,

 

[Ross J]

@Adam0879

Can you fill in your signature with your kuga details,,a step by step guide how to add to your signature is with your welcome email along with site rules,,Thank you.

 

[d10ng]

Hi all, my kuga is 2019. Just received Recall notice 24S79-Kuga- Battery Energy Control Module software update-safety recall today with date 8/3/25, but my car broke dawn and is in ford garage from 3/3/25 same symptoms like in the letter on dashboard "Stop Safely Now" and lots of another warning and car wont drive. Ford till now did not tell me about this recall or problem they have with Kuga, already charge me for new battery 12V because my was drain and damage=£349 + communication cable another=£349 and still digging the problem. Tomorrow i will go there with this letter we will see what they will tell me but literally they cheating me. I'm not angry i'm f#cking disappointed 😭 Regards,

My 2019 was in the garage recently with similar warnings and a stop safely now message, numerous times. Whats wrong with your car will not be to do with this issue as the car can't detect this issue and that's the reason for the recall safety notice.
Mine was due to corroded wires near the ECU shorting, caused malfunctions in the PCM and BECM.

 

[dave.wood2153]

Hi all, my kuga is 2019. Just received Recall notice 24S79-Kuga- Battery Energy Control Module software update-safety recall today with date 8/3/25, but my car broke dawn and is in ford garage from 3/3/25 same symptoms like in the letter on dashboard "Stop Safely Now" and lots of another warning and car wont drive. Ford till now did not tell me about this recall or problem they have with Kuga, already charge me for new battery 12V because my was drain and damage=£349 + communication cable another=£349 and still digging the problem. Tomorrow i will go there with this letter we will see what they will tell me but literally they cheating me. I'm not angry i'm f#cking disappointed 😭 Regards,

I had the same experience in January car battery drain which I was told needed replacing with new r I battery plus updates costing nearly £700 i complained and the ford assistant said he can go through some process where ford may pay some of the cost which they did still ended up costing me £345. Now I have a car i can't charge due to this letter not happy but seems we havnt a leg to stand on. Not happy won't be buying a ford again

 

[Duncan22]

From the number of posts in other sections of the forum it appears the 12 volt battery drain has been an issue for a lot of customers, they should have made this a recall FOC.
Some 12 volt batteries seem to last less than 2 years if you are lucky, keep mine topped up with a battery charger a couple of times a week but that should not be necessary on a car of this price.

 

[Vini]

Anyone who is or has suffered 12v issues should see the link in my signature. But let’s not talk 12v issues in here.

 

[dave.wood2153]

When ford recovery [AA] came out he told me this was a re call job as ford was aware of the issue however it certainly was not FOC. totally gobsmacked that car companies can produce faulty cars and just send you a letter ordering you not to use it as it was designed to be used with little to no co sequence. From what I'm hearing that ford will not part exchange the vehicle at the moment as irs not sellable makes me feel like I have a car that could potentially kill me or my family members and I have no choice but to keep it as I can't even legally sell it knowing it has a dangerous fault which could place the new owner at risk.

 

[Andys Ford Kuga]

That 30 miles is around 3 litres of fuel if the car is running as a hybrid only. That equates to around £4.05 at £1.35 per gallon. So for the first 30 miles you will be £4.05 - 80p or £3.25 worse off (ignoring any standing charges of which some should be allocated to the car charging). After that 30 miles there will be no difference.

Obviously the rate you pay for your electricity makes a big difference and at standard rates the gap is even smaller, for example at 28p/kWh (standard price cap) there is less than 70p difference between petrol and electricity.

Not small minded - just factual!

You are so factual that you have ignored the fact that I pay £0.06.6p per KW on an overnight tariff that I've already mentioned...
Also that I make lots more 30 mile round trips rather than longer journeys...
So your example is way off the mark 🙄
That works out at a lot more than your inaccurate figures.
But hey, you just keep making up your own figures to try and bolster your failing point.

 

[Andys Ford Kuga]

I don't think it's helpful to criticise people with a differing opinion to yourself! We are on this forum to discuss issues with the Kuga and this thread in particular to discuss/learn about a very serious issue with regard to charging the EV battery. Many people got the PHEV when it was actually cheaper than the FHEV and don't bother charging the battery that often, especially in winter! So for them it isn't a big deal as it won't make much difference to them! Whereas I do charge often and it is a real concern to me!

Try telling that to gregs24.
Who is criticising an option different to his.
Even though he's been given information as to how others use the plug in capability

 

[Andys Ford Kuga]

We’ve all seen the glossy ads for legal firms leading group actions against major motor manufacturers for providing misleading fuel economy figures. Seems to me that we have a very strong case to take a group legal action against Ford for our vehicles being ‘Not Fit For Purpose’. Simply the threat of legal action may give Ford the jolt they need to take our dissatisfaction seriously and prioritise getting the fix done sooner and offering some real form of compensation for our loss.
Has anyone been involved in one of these group actions and have any idea how to get one started.
The big sales groups must too be feeling the pinch with thousands of cars in stock they can’t sell, trade in’s they can’t accept on brand new vehicles. They should be on our side. Trying to get the best support they can for their customers but mine seems to be just totally accepting of this disgusting situation.
As for the costs incurred, my weekly commute is 100% electric normally with the car charged overnight on a very cheap tariff, only needing hybrid for longer journeys. Anyone saying these are not significant costs, including environmental costs are mistaken.

Absolutely.
But it seems one or two in here don't want to accept this.
Making up reasons to play down this problem...
And ignoring the FACT that a lot of users make full use of the PHEV 30+ mile range regularly. Thus incurring greater costs, that they want to play down, possibly because it doesn't affect them, while having a major part of the vehicles capability taken away...
I wonder if they work for Ford 🙄

 

[Andys Ford Kuga]

That 30 miles is around 3 litres of fuel if the car is running as a hybrid only. That equates to around £4.05 at £1.35 per gallon. So for the first 30 miles you will be £4.05 - 80p or £3.25 worse off (ignoring any standing charges of which some should be allocated to the car charging). After that 30 miles there will be no difference.

Obviously the rate you pay for your electricity makes a big difference and at standard rates the gap is even smaller, for example at 28p/kWh (standard price cap) there is less than 70p difference between petrol and electricity.

Not small minded - just factual!

Not factual at all.

Your figures are pie in the sky compared to how many others make use of the PHEV Functionality

As I've already mentioned.

I pay £0.06.6p per KW and make mostly 30 mile round trips.
That's a big difference to your inaccurate figures.

Do you work for Ford?
Trying to play down users genuine concerns and raised costs 🙄

 

[Gregs24]

Hi all, my kuga is 2019. Just received Recall notice 24S79-Kuga- Battery Energy Control Module software update-safety recall today with date 8/3/25, but my car broke dawn and is in ford garage from 3/3/25 same symptoms like in the letter on dashboard "Stop Safely Now" and lots of another warning and car wont drive. Ford till now did not tell me about this recall or problem they have with Kuga, already charge me for new battery 12V because my was drain and damage=£349 + communication cable another=£349 and still digging the problem. Tomorrow i will go there with this letter we will see what they will tell me but literally they cheating me. I'm not angry i'm f#cking disappointed 😭 Regards,

Very unlikely to be related to the HV battery recall

 

[Gregs24]

You are so factual that you have ignored the fact that I pay £0.06.6p per KW on an overnight tariff that I've already mentioned...
Also that I make lots more 30 mile round trips rather than longer journeys...
So your example is way off the mark 🙄
That works out at a lot more than your inaccurate figures.
But hey, you just keep making up your own figures to try and bolster your failing point.

If you had read my post correctly you would have seen I quoted your 6p figure together with others.

 

[Gregs24]

Try telling that to gregs24.
Who is criticising an option different to his.
Even though he's been given information as to how others use the plug in capability

You have quoted yourself, I have quoted actual data from Ford and other sources. I have covered all the options from not plugging in to plugging in every day and driving 30 miles every day. Sorry if you don't like that I have covered a range of impacts not just yours.

 

[Gregs24]

Not factual at all.

Your figures are pie in the sky compared to how many others make use of the PHEV Functionality

As I've already mentioned.

I pay £0.06.6p per KW and make mostly 30 mile round trips.
That's a big difference to your inaccurate figures.

Do you work for Ford?
Trying to play down users genuine concerns and raised costs 🙄

I do not work for Ford!

Which of 'my' figures are inaccurate?