[NigelB]

@slickfonzy


Got it in one.


Soiunds like you, like me, actually read the instructions.


Lots seem to fail because of wrong format USBs, pulling the USB too early or simply not allowing enough time.

 

[Spennylad]

Hurrah! At last I've succeeded in uploading the Sync3 xml file to Ford. I've done numerous attempts at downloading the update files, feeding them into my Kuga's USB, and uploading the log back to Ford. At least now its done. But I'll never know whether the xml file failed to register properly on my USB stick, or was it a Ford website problem? Anyway shall wait a few days to see whether I'll be able to update maps to F7.
My thanks to the many of you who have patiently guided me through this.

Hi Lynn, I am having the same problem, i.e. can't upload the XML file. I've put the USB back into the car and got a new xml file but still getting the same error message when trying to upload. "Sorry, error, try again later." Did you do anything different to get it to work??

 

[Stevie9398]

@slickfonzy


Got it in one.


Soiunds like you, like me, actually read the instructions.


Lots seem to fail because of wrong format USBs, pulling the USB too early or simply not allowing enough time.

I wish that was the case for me. I'm working on the 2.7GB SYNC update, not the map update. USB in exFAT, cannot get the XML file written back onto it despite numerous attempts. I remove the stick once it gets to "already up to date, please remove USB drive".

It worked before (same USB drive) and I successfully confirmed on the website. Now website has gone back to saying I have a 2.7GB update available so I'm trying to regenerate an XML file to confirm it.

Steve

 

[NigelB]

Try leaving the USB in.


You should get an already updated message and the xml will generate.

 

[The Ace]

I wish that was the case for me. I'm working on the 2.7GB SYNC update, not the map update. USB in exFAT, cannot get the XML file written back onto it despite numerous attempts. I remove the stick once it gets to "already up to date, please remove USB drive".

It worked before (same USB drive) and I successfully confirmed on the website. Now website has gone back to saying I have a 2.7GB update available so I'm trying to regenerate an XML file to confirm it.

Steve

Exact same deal for my Kuga, original update didn't generate the xml file (for whatever reason), so I'm trying to force the system into generating the xml file through the "already up to date" process. No luck so far, and this is blocking me from updating the maps, which is really, really, really necessary: due to many new roads, especially highways, current maps version 6.1 shows my Kuga traveling through mountains or fields half the time....

 

[Ozio01]

My experience:
1) I installed the 22GB one month ago. No XML generated that time
2) Since then, the UK Ford website kept saying that I still had 7GB to download and install but no way to download them (error, try again later)
3) Yesterday, finally, I had success in downloading the 7GB and I installed them
4) After the first part of the install procedure, the Sync said to me "now you can unplug the USB stick; the system will update the next time it will be switched on" (translation from Italian)
5) The XML had been already generated (therefore, it does not need to know that the install has the happy end; to me, the XML is generated just after the transfer of the files to the internal memory of the Sync, without taking care of the real update of the system).
6) This morning I switched the ignition on and the system updated correctly.
7) I uploaded the XML to the ford website but, as expected and as foreseen by Nigel, the website keeps saying that I have still the 7GB to download because there is some time to wait for the batch processes to update the database.

 

[Dav]

You need a 32GB USB drive to unzip to.


Is the USB drive formatted as ExFat? You cannot unzip a file of that size to a FAT formatted drive. There are posts earlier in this thread that tell you hownto format the drive as ExFAT



No, you cannot upload the zipped file to your car's Sync.

yes mate it's exfat & 32gb sandisc cruzerblade Iv'e done standard software
update to sync 3 ok I copied downloaded file to a desktop folder to unzip it but cannot unzip map file
it says "cannot complete the compressed (zipped) folders extraction wizard. The compressed (zipped) folder is empty.
Before you can extract files you must copy files to the compressed zipped folder yet the folder contains 8,094,582 KB of compressed files.
I also tried unzipping downloaded file on the USB & it says " Please insert last disk of the Multi-volume set and click ok to continue
so I'm at a loss I must be doing summat wrong somewhere thank's for helping cheer's

 

[NigelB]

yes mate it's exfat & 32gb sandisc cruzerblade Iv'e done standard software
update to sync 3 ok I copied downloaded file to a desktop folder to unzip it but cannot unzip map file
it says "cannot complete the compressed (zipped) folders extraction wizard. The compressed (zipped) folder is empty.
Before you can extract files you must copy files to the compressed zipped folder yet the folder contains 8,094,582 KB of compressed files.
I also tried unzipping downloaded file on the USB & it says " Please insert last disk of the Multi-volume set and click ok to continue
so I'm at a loss I must be doing summat wrong somewhere thank's for helping cheer's

As NONE of the files are 8,094,582 Kb then something has gone awry with your decompression programme.


I Unzipped the file and then copied the results to a totally clear 32GB Cruzer.


Earlier in this thread are the folders and file sizes created.


The primary map file is over 14GB with a 'suuplemental' 7.2 GB file NOT 8GB

 

[slickfonzy]

yes mate it's exfat & 32gb sandisc cruzerblade Iv'e done standard software
update to sync 3 ok I copied downloaded file to a desktop folder to unzip it but cannot unzip map file
it says "cannot complete the compressed (zipped) folders extraction wizard. The compressed (zipped) folder is empty.
Before you can extract files you must copy files to the compressed zipped folder yet the folder contains 8,094,582 KB of compressed files.
I also tried unzipping downloaded file on the USB & it says " Please insert last disk of the Multi-volume set and click ok to continue
so I'm at a loss I must be doing summat wrong somewhere thank's for helping cheer's

It's sounds to me like the download is corrupt, perhaps try downloading it again from the Sync website (frustrating as the map update takes ages to download!). I'd also unzip the download to a folder on your PC and then copy the files across to the USB stick - I tried unzipping directly to the USB stick a couple of times for the map update, but it's so large it seemed to be too much for Windows to handle.

 

[Dav]

Thank's for your help it must be faulty download or summat tried to unzip to folder don't work. Re- tried to download map file again this time there are only 6,970,534 KB of info in the download on my pc so not downloading correctly. I will try to download again later tonight maybe quieter time on tinternet might do the trick hopefully thank'for your help & patience cheer's

 

[soopersonic]

hi


this is 2 screenshots of my usb stick after I have updated to synsc version 3.0 the 2nd one shows the contents of the SyncMyRide folder
as you can see no sign of a log file



very puzzling

 

[Dav]

I downloaded file last night it said successfully downloaded 21 GB then I found map update in my download's on PC there was a zipped map update file just 3GB in size so summat's amiss thank's for your help I will not bother downloading again, I will have a word when I take Kuga in for a service many thank's cheer's

 

[NigelB]

hi


this is 2 screenshots of my usb stick after I have updated to synsc version 3.0 the 2nd one shows the contents of the SyncMyRide folder
as you can see no sign of a log file



very puzzling

Have the maps updated, as your second shot shows far more files than I have ?

 

[dexterPicard]

Have the maps updated, as your second shot shows far more files than I have ?

Those pictures are only firmware updates to Sync3/3.0, not maps changes.

 

[Ozio01]

Those pictures are only firmware updates to Sync3/3.0, not maps changes.

It would be interesting to know the file sizes (not shown in the picture)

 

[NigelB]

Those pictures are only firmware updates to Sync3/3.0, not maps changes.

The screenshots were for the map updates, where are the files for the v.1825

firmware update.


Those, AND the log file should be the ONLY files on the USB after the firmware update.

 

[Stevie9398]

Exactly the same as soopersonic. The download available to me is the firmware update and it looks the same (see screenshot)
No xml file written back into the folder.

 

[Ozio01]

Small files. To me, Sync3 system update. No maps.

PS: what a fright friends! Today I used the voice commands for the first time after the maps update to E7 and... no commands available. As soon as I pressed the button on the steering wheel, the display showed just one line indicating that the only command available was that to change the radio station. Fortunately, a full reset of the system solved the problem. But... need half an hour now to config everything as it was before ???

 

[soopersonic]

hi


the download file says 2.8 gb and once transferred to the stick its 2.56 GB


also here is a screenshot of my download if that helps


many thanks to everyone for your help and advice much appreciated

 

[dexterPicard]

The screenshots were for the map updates, where are the files for the v.1825

firmware update.


Those, AND the log file should be the ONLY files on the USB after the firmware update.

No, this picture shows MAP files update, and a totally difference size too.