Hi All as you know I am smitten with the Kuga but far from happy with Ford. I wrote to them back in July and they contacted me via phone to inform me that Rear folding trays have been dropped? from production and have now been deleted. My argument and one I think I share with many other trayless Kuga Titaniumowners is that we were not informed I accept the Ford Disclaimer but they cannot be allowed to hide behind this they have a resonsibility to informAll potential purchasers that the trays have been deleted, sadly assome of us here are aware Ford failed to inform us. Gemma from Ford customer relations told me that this issue was being addressed in thebrand new August 2009 Kuga brochure, not sure whether it was Slimus or Digger who informed us All that the brand new (still warm) August 2009 Kuga brochure Still contains the rear folding trays. I have written to Ford UK. Managing Director, Nigel Sharp and in addition also marked the Private & Confidential letter for attention of Joe Greenwell, Chairman, Ford GB. Registered Address: Eagle Way, Brentwood, Essex. CM12 3BW. I would urge all disappointed Kuga Titanium Owners to write a letter of complaint, marked for the attention of the above. Clearly Ford think that they have absolutely no responsibility whatsoever, and really why should they? they have taken our money and the only response I have had is a couple of fingers. Appreciate some help thanks. Regards. Bob.