Ford Kuga Owners Club Forums banner

1 - 4 of 4 Posts

·
Registered
Joined
·
126 Posts
Discussion Starter #1
The saga still continues, collected the car after it being in the dealers for nearly a month having a new sun roof fitted. The next day it rained and the headlining was soaking again. The dealer said they couldn’t do any more and it would need to go to a Ford body shop, for more warranty work, so it’s booked for mid January.
I sought legal advice about rejection but after six months you have to prove the fault was there at manufacture and they felt it may be a problem, so you have to allow three fixes or take them to court. Can’t afford to sell it as it has lost 10000 in the ten months I have owned it, so a bit stuck at present.
I upgraded my complaint from CRC to Ford UK CEO and within a day a young lady from their specialist team said she would take the case over and liaise with the dealer. I spoke with the dealer principal yesterday and advised him I was off to the Yorkshire Dales next week and was annoyed I would be driving with water leaking in. He has arranged to loan me their new Vignale demonstrator till after mine is fixed in January, so I can leave mine under cover to save further water damage. He said they would resolve all my problems to my satisfaction and to be honest he sounded really genuine.
The body shop were amazed the dealer had changed the sun roof and felt the roof bars could be the problem but would need to fully test and see. There are a number of Escapes with this problem, with water in exactly the same place, but not too may Kugas.
Glad it is all under warranty, but annoying it’s taken so long, but hopefully a proper fix next year.
 

·
Registered
Joined
·
1,063 Posts
Let’s hope that the nightmare ends soon. Nice to have a Vignale to play out in.
 

·
Registered
Joined
·
126 Posts
Discussion Starter #4
Don’t think it will be the new shape as they have nothing in their showroom yet but will find out Thursday when they deliver it. Suppose it will save putting another thousand miles on mine with the trip next week so not all bad.
 
1 - 4 of 4 Posts
Top