had the same problem with trays,went to pick up kuga dealer told me to have a look round it while he sorted out paperwork,only to find no trays.i confronted him he went away came back ten mins later and told me they where not part of titanium package,to this i replied yes they are,he then went away came back ten mins later ,and said they had been removed from the 09 model and brought back with him a 08 brochure and an 09 brochure,to which he pointed out in 09 brochure titanium page no seat back trays.i asked him for a look in it and to my suprise at the back in spec there they where,to which he then replied there"s not much you can do because of the disclaimer on the back of the brochure.he then told me they can change anything they want in the brochure. rubbish i replied the brochure was dated the 5 aug i picked up my kuga on the 7th ,all that he was intrested in was my money,but still not giving up wife is writing a letter of complaint,and iam going to speak to trading standards.
sean