My recurrent ESP / ABS issue has cropped up yet again and so regretably I have initiated the rejection of the Kuga with the dealers as I have no faith now that they will ever sort this and I can't spend the next few years leaving it with them every few weeks for days/weeks on end.
Has anyone ever been through this process with Fords (or any manufacturer) - wondering what I can expect?
Luckily I have documented everything very carefully and so have copied in Ford Credit / head office as well as the key people at the dealership with the entire history of the issues with the car. Not sure if that will aid the process but went for a bit of blanket coverage with my complaints.
Would I be mad to ask for another if they offer to take it back - I do like the Kuga a lot as a vehicle.
Has anyone ever been through this process with Fords (or any manufacturer) - wondering what I can expect?
Luckily I have documented everything very carefully and so have copied in Ford Credit / head office as well as the key people at the dealership with the entire history of the issues with the car. Not sure if that will aid the process but went for a bit of blanket coverage with my complaints.
Would I be mad to ask for another if they offer to take it back - I do like the Kuga a lot as a vehicle.