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Hi guys i know there is an old post about this but its over a year old. Anyway hi my name is Haydn and i have a 69 plate kuga STLine x and i noticed this with the car i purchased.
I took mine to my local-ish dealership due to no bodyshops round here by ford who assured me they would have it done under warranty within 2 days.
after the 2 days had lapsed the dealer rang and told me it was complete so i went to collect it and whom ever did the QC needed a good old kick up the rear end, the painter had left pain runs down both sides i honestly thought a 5 year old had done it, car got left to be rectified.
5 days later went to collect again and yet again QC failed this was due to the rear bumper and N/S rear quarter looked like it had been reversed into a post. " Not Happy" at this point. the manager came out to view the car and tried saying the damage was already there. Funny that when the car was checked in by himself to the point of him asking what products i use to keep it in such good condition and shiny, and checked as NO damage apart from the paint missing from behind the lights.
1 week after the car was finally done. not 100% but at this point i'd had enough and just wanted the kuga back as the KA+ are just terrible.
1 month on and you guessed it the fresh paint has done the exact same but seems to be a lot bigger than the first time, i have contacted the dealer and the lady in the bodyshop stated that she has had a word with the painter and the fitter and they have both refused to do any other work on my car.
any ideas as to where i stand on this issue please.
 

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Hi Hayden,
Ford Customer Services are very helpful, they will open a case and speak to dealers, but unfortunately at the end of the day they have no control and cannot force dealers to do anything as they are all independent of Ford. If you get no luck with them I would suggest you send an email to the Ford UK CEO, you may not think this will work but they have a specialist team in his department who are very efficient and helpful and certainly seem to put pressure on the dealers by dealing direct with their principals. They also reply to emails within a day, sometimes by return and follow the case on to full completion and customer satisfaction.
 
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