I picked my Kuga up on 24th June and headed to Scotland on the Friday. While away I noticed a rattle from the rear when going over bumps but assumed it was a trim problem. On my return I called with my dealer. The service manager also thought it was a loose trim panel and booked it for the morning. When I went to collect it at lunchtime it was still in bits and they had discovered the rattle was coming from a double skinned structure in the rear quarter. They kept it overnight but weren't able to get to the site of the noise. I got the car back for the weekend and it was booked into the bodyshop a week later for 'up to a week' for their experts to investigate.
Three weeks later, my Kuga is still in the body shop and despite all their efforts (and some input from Ford Technical and Ford Customer Relationship Centre), it still has a rattle and I still have a courtesy Focus.
I have 2 questions from fellow forum members:
1. Has anyone else encountered a similar rattle and, if so, how has it been rectified?
2. Does anyone know how to get Ford to replace a vehicle that they can't fix?
Apart from this problem I love my Kuga and I just want it back!!
My personal opinion is that Ford have made a major mistake building it in Germany - all the surveys are showing that German build quality sicks now. If you want a relaible VW/Audi you have to buy Skoda or SEAT (at least according to Which's customer surveys) and Merc seem to be having a lot of problems with random cutting out.
Any help would be much appreciated
Three weeks later, my Kuga is still in the body shop and despite all their efforts (and some input from Ford Technical and Ford Customer Relationship Centre), it still has a rattle and I still have a courtesy Focus.
I have 2 questions from fellow forum members:
1. Has anyone else encountered a similar rattle and, if so, how has it been rectified?
2. Does anyone know how to get Ford to replace a vehicle that they can't fix?
Apart from this problem I love my Kuga and I just want it back!!
My personal opinion is that Ford have made a major mistake building it in Germany - all the surveys are showing that German build quality sicks now. If you want a relaible VW/Audi you have to buy Skoda or SEAT (at least according to Which's customer surveys) and Merc seem to be having a lot of problems with random cutting out.
Any help would be much appreciated