Obviously since joining the forum i have tried to look at as many topics as possible and when i got to the 'Technical' section my heart started to sink and my sinking heart goes out to poor old greeny who now,looking at her last post on 28th Feb, practically hates her car because of all the problems she has encountered.
I have a new Kuga on order and know i'm gonna have to lump it regardless. I am very excited about my new purchase and very much looking forward to getting my hands on it, however i do have mixed feelings about the whole thing.
It's obvious that there are problems occuring with the Kuga and it doesn't help when dealerships tend to fob you off,all they want you to do is drive off their forecourt and not come back,don't forget as customers we are nothing but an inconvenience to them. Ford have never been known for their customer relations and the thing that is worrying me more than ever is if i do get some of these problems i'm slightly trapped because where i live i'm straddled by what can be described as the two worst Ford dealers in the country (i'm sure some of you would disagree!!
) and know i'll have a fight on my hands if/when i have to go to get something fixed.
I bought my car online and is coming from a showroom many miles away so thankfully have not had to deal with anyone in person, literally,as since the month has passed since i've ordered the car i've had no phone call or anything,just some paperwork to sign to confirm my order even though i was told when booking that the dearlership would phone and speak to me (they even mention a phone call in the confirmation i signed but have still heard nothing) i've not phoned them as want to see how long it is before they actually acknowledge me as a customer...it's been a month so far.
I'm sorry for waffling as i needed to get this off my chest and am glad the forum is here so that we can all air our views/thoughts on anything Kuga related.
Graham
Edited by: BigG
I have a new Kuga on order and know i'm gonna have to lump it regardless. I am very excited about my new purchase and very much looking forward to getting my hands on it, however i do have mixed feelings about the whole thing.
It's obvious that there are problems occuring with the Kuga and it doesn't help when dealerships tend to fob you off,all they want you to do is drive off their forecourt and not come back,don't forget as customers we are nothing but an inconvenience to them. Ford have never been known for their customer relations and the thing that is worrying me more than ever is if i do get some of these problems i'm slightly trapped because where i live i'm straddled by what can be described as the two worst Ford dealers in the country (i'm sure some of you would disagree!!

I bought my car online and is coming from a showroom many miles away so thankfully have not had to deal with anyone in person, literally,as since the month has passed since i've ordered the car i've had no phone call or anything,just some paperwork to sign to confirm my order even though i was told when booking that the dearlership would phone and speak to me (they even mention a phone call in the confirmation i signed but have still heard nothing) i've not phoned them as want to see how long it is before they actually acknowledge me as a customer...it's been a month so far.
I'm sorry for waffling as i needed to get this off my chest and am glad the forum is here so that we can all air our views/thoughts on anything Kuga related.
Graham

Edited by: BigG