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Hi all I'm wondering if I could have some advice last week my car wouldn't open with the key fob and so it had to be towed to a Ford garage where they left the battery out overnight and it started again the next day so I had my car back for a week and then exactly to the date a week later the same thing...the key fob would not open it the steering wheel locked nothing would get it working so it has gone back to the Ford garage where they are unable to actually move the car this time for some reason. They are struggling to find the fault. Are there specific problems with Ford kugas? they said it's not the key, it's not the battery, so I'm unsure what is happening. I do know that lately my windscreen washer has not been working properly so I don't know if this is anything to do with it and occasionally my my dashboard system would say steering wheel malfunction so I don't know what is going on any ideas thank you.
 

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You did well to get them to recover you my experience is I've always had to get my Breakdown provider out for that.
Is it under warranty? I think it might be them doing recovery and diagnosis free of charge. What year is car and battery age, I think the battery will be the fault in not being full.
It annoys me when these so called experts with all the fancy computer machines, experience and Ford to back them up can't tell what is wrong with a Ford car.
 

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You did well to get them to recover you my experience is I've always had to get my Breakdown provider out for that.
Is it under warranty? I think it might be them doing recovery and diagnosis free of charge. What year is car and battery age, I think the battery will be the fault in not being full.
It annoys me when these so called experts with all the fancy computer machines, experience and Ford to back them up can't tell what is wrong with a Ford car.
Thanks for your reply it's 2013 plate. Sorry it was my breakdown people that actually took the car there. Howeve, Ford have been good, the last time they didn't charge me for doing what they done. It's not the battery because that has been tested and it's full so I really am not sure what is going on but it's just frustrating because having no answers from a diagnostic machine is very puzzling. I bought the car in 2018.
 

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A bit of a poor show that Ford cannot find the fault. No doubt they have plugged it into the laptop, no fault codes stored, results in them not being able to find a fault. They need to put the laptop away and go back to old school.

1. They need to do a proper DROP test on the battery. This will determine if all cells are good. You can charge a battery up and testing it with a meter will show ok and it will start the car. It needs a drop test to tell you if a cell is damaged and not holding charge like it should. Garages don't like doing it on cars that have AGM type battery for stop start.
2. They need to check the negative terminal for corrosion. That's the one hidden under where the windscreen wipers are.
3. If you had electrics but it wouldn't start then the earth on the starter motor needs checking but I can see this isn't your issue.
4. They need to test if there is any drain on the battery when it is switched off.

The above are just simple tests not requiring a laptop or diagnostic report.

How old is the battery on your car. I can see you bought the car in 2018 but if it has not got stop start and the battery is original then chances are your battery is no good. I would be taking it to somewhere that specialises in batteries like ATS and ask them to do a drop test on it. The starting point when there is no electrics would normally the battery first.
 

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2013 Titanium X with 2017 Powershift Conversion.
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A crap technician with the most advanced diagnostic computer in the world will probably do a crap job..

The steering malfunction smacks of low battery voltage as mentioned above and a new battery would be my first step as well.

Being in the trade (motorcycles) 90% of repairs are with the spanners or multimeter, 10% with the diagnostic computer; it's not a magic bullet..
 

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Discussion Starter #6
A crap technician with the most advanced diagnostic computer in the world will probably do a crap job..

The steering malfunction smacks of low battery voltage as mentioned above and a new battery would be my first step as well.

Being in the trade (motorcycles) 90% of repairs are with the spanners or multimeter, 10% with the diagnostic computer; it's not a magic bullet..
Thanks. I will ring in the morning to pass on. Funny you mention steering malfunction as that has come up a few times on dashboard but then it was fine. I mentioned this to garage (receptionist) they said technician said it's nothing to do with the steering wheel. The wheel locked when breakdown guy got in trying to start it.
The first time this happened I was able to enter the car manually and had to hold the fob against the steering wheel and it started but now it doesn't even do that. Perhaps I should pass on that info again as I'm not sure it was passed on. P.s My car isn't stop/start.
 

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The car has an electro hydraulic steering rack and an electric steering lock. Sounds like the steering lock didn't release if the wheel couldn't be moved at all.

If they expect the diagnostics to fix the car you may need to choose a better garage.

I've seen faults that other "main dealers" couldn't fix and it beggars belief really.
 

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The car has an electro hydraulic steering rack and an electric steering lock. Sounds like the steering lock didn't release if the wheel couldn't be moved at all.

If they expect the diagnostics to fix the car you may need to choose a better garage.

I've seen faults that other "main dealers" couldn't fix and it beggars belief really.
The wheel locked when the guy moved it, the car wasn't on.
 

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Hi all I'm wondering if I could have some advice last week my car wouldn't open with the key fob and so it had to be towed to a Ford garage where they left the battery out overnight and it started again the next day so I had my car back for a week and then exactly to the date a week later the same thing...the key fob would not open it the steering wheel locked nothing would get it working so it has gone back to the Ford garage where they are unable to actually move the car this time for some reason. They are struggling to find the fault. Are there specific problems with Ford kugas? they said it's not the key, it's not the battery, so I'm unsure what is happening. I do know that lately my windscreen washer has not been working properly so I don't know if this is anything to do with it and occasionally my my dashboard system would say steering wheel malfunction so I don't know what is going on any ideas thank you.
If it says steering wheel malfunction there will be error codes to read. If there is a steering malfunction it may well prevent the car starting or unlocking the steering lock.
 
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