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Ford Kuga 2011 Zetec TDCI 140 2WD
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Discussion Starter · #1 ·
After having owned a Ford Galaxy for the past 4yr (previously having had a Galaxy for 7yr too), due to personal circumstances, we downsized to a Ford Kuga, about 2wks ago.... Its a 2nd hand, 2011 reg, from a main dealer....

We drove the 13mile/25min back, down the roads & motorway, with no issues. We had family commitments so didnt drive it again until 2 days later. On a short trip to the supermarket, the engine management symbol came on, during our drive back. We had local drives over the weekend, where the airbag warning symbol came on. We took the car out in the week, on a 90mile round motorway trip, to visit family - on the way there, no issues, on the way back, the engine management symbol came on again. The performance was not affected, it was generally running ok, with just the 2 amber warning symbols appearing intermittently, so we thought, maybe its just a glitch. (used to have an airbag warning one flash up in a van I had, where it was the connection under the passenger seat that would work loose)

Then last weekend, I was quite un-nerved while on a drive to drop off my daughter, the engine was "running fast" when I was stopped at the lights. My partner came to drive it home, & it happened for him too - seemed to be revving unevenly when idling.

I emailed the dealer on Monday, they told me to arrange to bring it in re the engine management light.

It hasnt been convenient yet to take the car back in, as we needed it this week. My partner drove the 90miles again to visit family & it was ok on the trip over, but an engine malfunction warning triangle appeared on the way back, where the car was lacking in power at times....

Im not impressed
 

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Discussion Starter · #7 ·
The sooner that the dealer gets it into the workshop the better by the sound of it. If it was a Ford dealer from whom you purchased the car they will know that Mk.1 Kugas are notorious for leaks into the passenger side footwell due to cracked or missing mastic where the panels join.

This allows water to affect the electronics in the footwell.

Check the footwell for ANY sign of moisture and, in any event, get the car back to the selling dealer ASAP.
Thanks @NigelB ..... yes we are arranging a mutually convenient time to take it back for them to look at..... It wasnt a Ford dealer, but another brand of main dealer..... We have had a look in the footwell & cant see any moisture, but thank you for the tip.....
 

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Discussion Starter · #8 ·
Well take the thing back to dealer and get fixed simple or what
Doh - obviously Im taking it back....

However, having had my previous Galaxy, with a turbo issue that started within a week of having it, getting it sorted, but before lockdown having various warning lights, steering rack problems, loss of power etc.... I thought I had escaped all that, for the **** light to come on, on this car!

My first thought was to check on here for known issues, what the general fix is, so I dont get fobbed off with "we've fixed it" .... for it to happen again 2-3wks down the line...

Having lost 3 family members (1 tragically) in the last 18months, Ive had a lot on my plate, without now dealing again with car issues! Is it too much to ask for a working car these days?
 

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Discussion Starter · #9 ·
Hi @MotherGoose and welcome to the forum. I know it’s annoying having to go back but have the dealer read the codes and as @NigelB has suggested check for water in the passenger footwell 👍
Thanks @davidoff

As pointed on the above post, with having a lot on my plate, its a pain that the car isnt running as it should.... The galaxy went through a stage of warning symbols & trying to fault find the codes was often a nightmare - either no code had come up , or the warning went off... Just hope something can be found.... I just wanted a rough idea of common issues, so I wasnt fobbed off by the garage, to find myself back forth ...... yes, we have had a look for water in the footwell, but it seems ok
 

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Discussion Starter · #10 ·
Welcome to the forum @MotherGoose
Thanks @smartguy69

Having looked at another thread on here, we were able to find our radio code & got the radio to now work

I hate garages fobbing you off with saying theyve fixed it, for the same fault to happen again - been there, got the t-shirt
 

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Discussion Starter · #12 ·
Took car in on Monday, to leave it with them to be looked at....

Finally they contacted us, late today, to say we can pick up....

They have sorted the passenger door hinge.... they have checked the dashboard screws to eliminate the rattle that we had.... they have done a regen to clear the engine management light - they said that was the only light that came on & the code they found....

We shall see ...
 

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Discussion Starter · #16 ·
My fingers are crossed for you too. I trust the dealer looked into why the dpf had failed to regenerate. If they haven't then as soon as the soot load reaches capacity it will fail to regenerate and the light will come back on.
They just told me on the phone yesterday, that the car was ready, & the only light that had come on was the engine management one & the only code was to do a regen? ...... They didnt explain what had caused it.... so I am worried that given a few days, it will be back on again.... surely as well as sorting what the code said, you then trace why the fault happened in the first place?

I have owned diesel vehicles since 2007 - Ford Galaxy, Vauxhall Vivaro van, Ford Galaxy again ... I know if you do little short journeys about town, that its good to give them a good blow out on the motorway or dual carriage way..... My sister in law had a Vauxhall Vivaro minibus from new, with constant dpf issues
 

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Discussion Starter · #18 ·
Well, that didnt last long!!!

We parked up, after arriving back from the garage, then nipped to the supermarket, all was fine & we topped up with fuel too.

Just been out to the garden centre, & bam! all the lights came on - engine management light, airbag light, engine malfunction warning light... plus when stopped still, the uneven revving .... & the engine seems to reach its temp quickly?

It was 4.50pm..... so sent them an email.

The Kuga is a lovely car..... if it wasnt for the issues.... grrrhhh
 

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Discussion Starter · #22 ·
I asked that question because on my last car it would randomly fail a dpf regeneration and the solution was to give it a forced regeneration and then it would be ok. The Kuga doesn't work like that and is a much improved system to how my Mazda was.

Asked them for the fault codes.
I sent them an email straight away, but obviously it was a Friday evening 16.50pm, so didnt expect a response....

We planned to ring the RAC over the weekend to get their take on it, however we had some bad weather, so anchored down at home, then I fell ill & we had various commitments, meaning we had no way of getting the car back to them - its a 2 person job, as the garage is 13miles away, so we need both our cars, so we can travel back in the one car after.... I emailed them back last week, with a photo of all the lights on the dashboard & also asked what the fault code had been & why it had failed to regen on it's own.....

No answer to those questions, but he replied saying he had copied in the technician & the service manager.... Car booked in again for tomorrow..... lets see what happens this week!
 

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Discussion Starter · #25 ·
Could be the start of the instrument cluster is a very common failure, this will cause an intermittent failure of all instruments, lights and gauges. If the instrument cluster fails while driving then this will often cause the engine to cut out. If failure happens while attempting to start the vehicle then it will prevent the engine from starting. You will notice the immobilizer light flashes continuously when the instrument cluster fails and the mileage reading will only show dashes (-------) instead of the mileage. The fault normally always starts out as an intermittent fault but will become permanent with time.

Common Failure symptoms:​

  • Loss of all instrument cluster functions and lights
  • Speedometer and rev counter drops to zero
  • Engine cuts out while driving
  • Non start
  • Immobiliser light flashes
Initially, we picked up the car from the garage & drove it locally a few days, noticing that the airbag light came on..... We had a ride out to visit family (motorway, 90mile round trip), where, on the return leg, the engine management light appeared..... The car also had uneven revs when stopped at traffic lights idling (ie it felt like the car wanted to move/drive when you had your foot on the brake) .... we had a 2nd motorway journey, again on the return leg, the engine management light came on & also the engine malfunction warning triangle, which made it then loose some power.... no other lights come on & the dials/guages all seem fine
 

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Discussion Starter · #26 ·
Well, they have had the car since Monday 6th December.....

Just had a phone call off them, to say, the door hinge is sorted & the rattle on the dashboard (yes they had already fixed that the first time the car went back in!) .... & that they cant find any other fault codes showing up!! ..... but that the airbag one means my passenger airbag is not working & they have booked my car with a Ford garage for them to sort the issue, but its not until the 12th Jan!! ... They said I can pick the car back up, rather than leave it with them, but from a safety point of view, I wont have a working passenger airbag!

The lady receptionist went on to say, they cant get any other codes & it needs to be on Ford machines to understand/better read it, at the expense of the garage I bought it from.... Just wondering if I should better arrange it down the road at my local Ford garage? rather than the one nearer to the garage I bought it from?
 

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Discussion Starter · #29 ·
Just seen this thread

Like above there is a common fault on the dashboard that may cause some of these issues.

Also even if it's not wet in the passenger footwell it is a possible cause, it was a common leak point in there, and unfortunately where it leaked there it was directly beside the fuses and relays so if it has leaked in the past and been fixed then it could have corroded some of the electrics back there, so I'd lift up the carpets and look see if there's any water staining

On another point given your last car was a ford, if you like the brand it really may be worth getting an ELM327 with a switch eg. The link below


That combined with some free software called Forscan will give you plus a laptop the same diagnostic capability as a Ford dealer as you can talk to all the modules on it
Thanks..... would the fault on the dashboard, cause the loss of power or the uneven revs? .... I get that a dashboard fault would cause the various lights to come on/off.... but didnt think it would cause a physical thing?

Thanks,.... Im bearing it in mind re a possible previous fixed leak, that could have corroded some of the fuses & electrics...

Apart from driving from A to B, filling up with fuel & making sure other bits are topped up.... anything beyond that is usually a call to our breakdown service or a trip to my local mechanic, if its not something easily fixable by my partner & adult son....
 

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Discussion Starter · #30 ·
Is it a Powershift?. Nothing to do with what's up now but if it is and you still have chance to reject it I'd get shut personally..
Im not sure what a powershift is? .... It's a Ford Kuga 2011 Zetec TDCI 140 2WD
 

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Discussion Starter · #31 ·
We have just taken the car back into the dealer today, for it to be taken to the Ford dealer tomorrow...
Since we picked it up just before Christmas, it has basically sat in our drive.... We started it up a handful of times & maybe driven it once or twice...
Hope Ford can sort things better than what has been done so far
 

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Discussion Starter · #38 ·
So I chased up the garage, who said they were waiting to pay the Ford dealers, where they had taken my car, they got back to me to say I could go collect it myself from this Ford garage, that all was sorted.....

Off we went on Tuesday, to find where the garage was & pick up the car..... they said it was some wiring that needed sorting on the seatbelt warning light issue... that the fault codes were cleared & it was all ok.... no mention of anything about the Engine Management Light or the Engine Warning Triangle, both of which come on & affect the car's performance.... We thought, maybe the wiring issue for the seatbelt was also causing the other issues? ..... We got it back home, no issues, great!

Today, my partner drove a 90mile round trip on the motorway, using my car, to visit his family.... all was ok on the way there, but on the way back, you've guessed it, the Engine Management Light came on!!!

Im fed up!!! .... thinking of simply running it to our local Ford garage while the light is on, so they can plug it in there & find the fault code, as it seems the garage I bought it from (another brand name main dealer) never see the issue & also seems the garage they sent it to, didnt find the fault either!
 

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Discussion Starter · #40 ·
The only thing that is certain is that it won't fix itself. Don't delay, take it back. It has been a couple of months now of you trying to get them to fix it. Time for your money back.

It might be an easy/inexpensive fix, but you bought from a main dealer to avoid this headache.
Thanks....
I have just emailed the garage ....

We picked up the car from the Ford dealers, on Tuesday, where you had sent it for repair.
The seatbelt warning symbol which would light up, has now been fixed, after the garage have done some re-wiring.
However, the main issue, of the Engine Management Light coming on, has still not gone away.
My partner did a 90mile motorway round trip to visit family & see if the problem had been eradicated, but sadly, on ignition of the engine on the return journey, the EML came back on.
This has been a problem since I initially purchased the car in November!
I personally have only driven the car about 3 times, as it becomes undriveable for me.
I need it to tow, & I cant even get the car to the other side of town, without the EML coming on.
The EML comes on, followed by the Engine Malfunction Warning Triangle & the car looses all power.
I am prepared to give you one more chance of fixing the issue.
Otherwise I will be seeking a full refund & returning the car to you.
I purchased the car in good faith, I expect it to be driveable.
 
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