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Discussion Starter #1
Can anyone please help me?



I've just taken delivery of a new Kuga Zetec, and was disappointed the car was only supplied with one remote control key. Is this normal for the Zetec?



The car was also supplied with a greykey blade, andpage 27 of the handbooksays (correctly) thatthis can be used to open the driver's door. Unfortunately, the alarm goes off 12 seconds later, and (contrary to what page 35/36 of the handbook says) the grey key blade does not deactivate the alarm when it is inserted into the keyholder under the steering column. The only way the alarm can be deactivated is with the remote control.



Is this behaviour normal for the Kuga? If so, I cannot understand the purpose of the grey key - it seems pointless except for opening the bonnet.



I should add that my car does not have the optional keyless entry.
 

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Should have 2 keyless fobs, and one standard key.


Dealer you got it off should have made up another spare key fob for you, as the key code is attached to the grey key so they should have no excuses.



Think they are pretty pricey to buy, so make sure your dealer gets it for you!
 

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Discussion Starter #3
Thanks for your prompt reply, daisbuys. When I complained to the salesman that there was only oneproper key, heinsistedthat all new Fords are only supplied with one, and that I would have to pay £100+ for a second one. Any idea how I can prove he is wrong? I have emailed Ford.co.uk, but I just got theautomatic reply"Thanks for your comments", so I am not confident I will get an answer from the manufacturers.
 

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I got two remotes as standard and the grey key. PS even if you open the bonnet with the grey one without switching off the alarm with the remote, the alarm goes off anyway.

If everyone else could confirm this either way, we may be able to use people power to help Geoff with his predicament - guys...... Applemat, you still on here?
 

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Good shout Wildyce.


Everyone state how many keys they got and then Geoff can take the print out of this forum to the manager of the dealership(which should be named and shamed by the way Geoff!)and demand to have the Propietor's details so he can put the complaint of the poor salesmanship forward.



Everyone who's willing, just copy the follwoing post and add their usernames, model details and most importantly, number of keys to the list below:



USERNAME MODELNo KEYS



DaisbuysZetec AWD 2 x Fobs + 1key.
Edited by: daisbuys
 

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USERNAME MODELNo KEYS Purchased




DaisbuysZetec AWD 2 x Fobs + 1key.
Raptor Zetec AWD 2 x Fobs + 1key June 2008 Peterborough
 

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USERNAME MODELNo KEYS Purchased




DaisbuysZetec AWD 2 x Fobs + 1key.
Raptor Zetec AWD 2 x Fobs + 1key June 2008 Peterborough
KugameisterTitanium AWD 2 x Fobs + 1Key November 2008 Bristol
 

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USERNAME MODELNo KEYS Purchased




DaisbuysZetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
Raptor Zetec AWD 2 x Fobs + 1key June 2008 Peterborough
KugameisterTitanium AWD 2 x Fobs + 1Key November 2008 Bristol
 

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USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD2 x Fobs + 1keyJune 2008 Peterborough
KugameisterTitanium AWD2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatroTitanium AWD2 x Fobs + 1KeyJuly 2008 Spain
 

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<div ="msg">
USERNAME MODELNo KEYS Purchased



Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff

RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough

Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol

quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
 

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<DIV ="msg">USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
wise1 Titanium AWD 2 x Fobs +1Key June 2008 Dagenham

<DIV ="msg">

<DIV ="msg">

<DIV ="msg">I'm also about to replace mine with another Kuga on Wednesday (October Build) so I will let you know how many I get with that one....
 

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Looked at mine today at the dealers place, and it got 2 remotes as well. Surpriced?




I say this dealer has lost one key, and iscoming up the "one key" storyso he don't have to replace it....



USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
wise1 Titanium AWD 2 x Fobs +1Key June 2008 Dagenham

SAP_2000 Titanium AWD2 x Fobs +1Key March 2009 Oslo, Norway
 

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79 Posts
USERNAME MODELNo KEYS Purchased

DaisbuysZetec AWD2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatroTitanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyceTitanium AWD 2 x Fobs +1KeySeptember 2008 Sudbury
wise1Titanium AWD 2 x Fobs +1KeyJune 2008 Dagenham
SAP_2000Titanium AWD 2 x Fobs +1KeyMarch 2009 Oslo, Norway
KUGA4WDZetec AWD 2 x Fobs +1KeyMarch 2009
 

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<DIV ="msg">USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
KugaCat Titanium 2WD 2 x Fobs + 1Key March 09 Torbay
 

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USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
KugaCat Titanium 2WD 2 x Fobs + 1Key March 09 Torbay
Mouse1277 Titanium AWD 2 x Fobs + 1Key January 09 The Netherlands
 

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USERNAME MODELNo KEYS Purchased

Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff
RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough
Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol
quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury

KugaBabeZetec AWD2 x Fobs + 1 Key March 2009 Birmingham


Geoff, your Sales Exec is VERY WRONG !!!



All Kuga's come with 2 x Fobs + 1 Key as standard and you do NOT have to pay extra to get any of these !!!!!!!



Stand your ground with them !!!
 

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USERNAME MODELNo KEYS Purchased



Daisbuys Zetec AWD 2 x Fobs + 1keyMarch 2009 Cardiff

RaptorZetec AWD 2 x Fobs + 1keyJune 2008 Peterborough

Kugameister Titanium AWD 2 x Fobs + 1KeyNovember 2008 Bristol

quatroxquatro Titanium AWD 2 x Fobs + 1KeyJuly 2008 Spain
wildyce Titanium AWD 2 x Fobs +1Key September 2008 Sudbury
capainkevey zetec 2wd 2 x fobs + 1 key 13 feb 2009 liverpool
 

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Discussion Starter #20
Wow guys - what a response! How canI thank you all!


I am certainly going to print outyour evidence and use it to sort out the dealer.



Please bear with me, but I'm not going to "name and shame" the dealer just yet, as I might be able to use the threat as a last resort.



I'll keep you posted.
 
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