Dear Ian,
Our passenger tyres are warranted for 5 years from date of manufacture , so yours are within the warranty period. The warranty covers manufacturing and materials but not accidental damage to the tyre, natural wear etc caused during use.
To arrange for a warranty examination please ask the tyre retailer or vehicle dealer who supplied the tyre to arrange the return to us.
Returning a product via the retailer who took your money for it best covers you as your contract in the UK is with them.
Vehicle main agents, tyre dealers and internet sellers can send tyres back for inspection if they have an account with us. If they do not have an account, the return can be made through their wholesaler who will then arrange to return the tyre here on their behalf.
If returning the tyre via the supplier who your contract is with is not possible for example distance to travel, many dealers will return a tyre under warranty as long as you are purchasing the replacement from them. Before buying the replacement you will need to ensure they are aware you wish them to return the tyres as part of the deal and they will offer any allowance should one be advised.
For further information on returns and the UK industry standard please see
Regards
David Mullin
Advisor Technical Customer Support & Service
T: 08453 453 453 option 3
[email protected]
This is the Email I have just received from Goodyear. Fingers crossed