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Hi Guys,

As the Ford Kuga PHEV recall in relation to battery fires said to fix the issue by sending parts end of this month.
As we are now near the end August 2020, is there anyone there yet to be called by the dealer to have it fix? or any updates will be highly be appreciated.

Thanks

Indigo.
Hi.
Mine went into my dealer late August for recall to battery module, on sat 5th sept had email from Ford Uk not to charge battery, Spoke to dealer and there is a 2nd recall so waiting for them to let me know when to book it in ?///
 

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I would take any recall from the Ford Pass app with a pinch of salt. I originally had 1 recall notification, then I had 2 appearing. I just checked it again and now only 1 is showing, the 20S44.


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It’s true I’ve had an email and checked with dealer
 

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Not for the same issue as all you poor folks experiencing probs with your new motors, but I also mailed Mr Barrett, Ford UK CEO, with a prob I had with my Kuga. I had no luck with the customer centre and though I would try the top man but didn’t hold out much hope. Within about an hour of my mail a young lady from his specialist department contacted me and took over the case. She dealt with both dealerships, said she would arrange a loan car if I needed one, kept me constantly advised with progress and arranged a free second year service for my inconvenience. She contacted me again once my car was back to confirm it was still all fine. I think the service the young lady and Ford provided was first class, so it was well worth the mail. Good luck to you all in resolving your problems.
 
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Apparently the second recall parts required to be fitted to the PHEV are heat shields and a manifold section.
Mine are apparently on order and due in early next week
I contacted my supplying dealership yesterday and asked the question as to whether or not this was a definitive 100% fix.
He wouldn't commit either way as they've apparently been unable to speak to Ford UK and there's been no press release.
He said I quote "Ford are a big car manufacturer and will be working night and day to resolve this".
Additionally, no time scale given for deliveries to resume.
Has any other poster been told any different?
 

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2020 Ford Kuga PHEV ST Line X first edition In Lucid Red
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The second fix is no good either apparently....3rd time lucky ....maybe ?
 

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Where did you get the information that the 2nd recall fix does not solve this problem?
I'm beginning to think this is more trouble than it's worth and to cancel my order in favour of the Mustang Mach-E.
 

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2020 Ford Kuga PHEV ST Line X first edition In Lucid Red
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It's on here somewhere first recall to check hv module
Second to fit vent kit for battery
Now those that have had vent kit fitted Ford contacted them and told not to charge as they were not happy with the fix ...a gasket was not up to spec ....
 

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Muffin, thanks for the update let's all hope this is the end.
As a thought how would I stand if I wanted a full refund and returned the far as not fit for purchase
It's on here somewhere first recall to check hv module
Second to fit vent kit for battery
Now those that have had vent kit fitted Ford contacted them and told not to charge as they were not happy with the fix ...a gasket was not up to spec ....
 

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Discussion Starter #53
UPDATE: It is confirmed that those done with the 1st recall vent issue, again, must NOT charge their battery and stay on Auto EV Mode. Dealer said that the message appearing 20S44 is a "pre-cautionary measure" while Ford doing some test to Kuga PHEV. No new parts mentioned, no timeline mentioned and no solution mentioned yet. Surely that vent did not go well, but it sounds to me that a 2nd recall is imminent. We need to be patient to this but when will this end?
 

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Update.
Following my email to Andy Barratt CEO Ford UK I've had a call from a lovey lady from his office, making opologies for the current situation, assuring me that Ford are doing everything to ensure a permanent fix is carried out ASAP.
And advice she will call me every week to update me.
That doesn't sound too good.
 

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2020 ‘70 plate ST-Line X PHEV 1st Edition - assuming it ever arrives!
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Every week!? I was hoping this would all be done and dusted within a couple of weeks. They need to get their act together.

Fingers crossed we can measure resolution of the issue in days rather than weeks. 🤞
 

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]
And advice she will call me every week to update me.
You just became to "official" spokesperson tasked with keeping us buyers updated :)

Good customer service should be that the dealers are proactive and honest with the customers. This doesn't seem to happen. If they were up front about the issue, what they are doing about it and a timeline, I bet most people would accept that. It's a new car which means it's expected to have some problems. Battery fire is serious and I'm glad they are working on it.

I'm still planning on buying the car but if my dealer doesn't become more proactive and keep me informed then I might cancel the order and either wait for the next revision or maybe the Rav4 phev which is due in early 2021.

If anyone from Ford reads this.......get your dealerships to communicate with their customers who have spent almost £40,000 on a new car...
 

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Apparently the second recall parts required to be fitted to the PHEV are heat shields and a manifold section.
Mine are apparently on order and due in early next week
I contacted my supplying dealership yesterday and asked the question as to whether or not this was a definitive 100% fix.
He wouldn't commit either way as they've apparently been unable to speak to Ford UK and there's been no press release.
He said I quote "Ford are a big car manufacturer and will be working night and day to resolve this".
Additionally, no time scale given for deliveries to resume.
Has any other poster been told any different?
Its a great shame that Ford have not delivered an open and frank announcement of the probs. It makes things difficult for owners, potential customers and dealerships. Recalls happen we know that but risk of fire is something else. I have decided to wait alittle longer for my Kuga and wait till an appropriately modified, bug fixed version is in production. Disappointed that we cannot have the vehicle now but we live in a rural area and must have a reliable vehicle.
 

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Update.
Following my email to Andy Barratt CEO Ford UK I've had a call from a lovey lady from his office, making opologies for the current situation, assuring me that Ford are doing everything to ensure a permanent fix is carried out ASAP.
And advice she will call me every week to update me.
That doesn't sound too good.
Best of luck with that response, if she calls once it will be a first, Ive past experience with same response
 

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Had similar dealings with staff from the specialist department and they did keep me updated thro the whole six weeks when I had problems, they phoned exactly when they said they would and we’re very helpful. The only difference I have found between Ford and other manufacturers is that Ford have no control over dealerships. They are all private companies and whilst Ford can advise them and put pressure on them they unable to force them to do anything. I found once the specialist team were involved they only dealt with the dealer principals so they could make instant decisions without having to ask their superior.
It is a shame when you get a new car and then get problems as it spoils the whole experience, however once it is resolved you can all get back to enjoying your cars and forget the problems.
 
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