Lease customers won’t be getting the free 3 year maintenance as most already have that as part of the monthly fee.
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Ford Kuga PHEV Recall
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FB: Fuel Card update from Jay Ward
Two Updates for Kuga PHEV Customers:
I know a lot of you are rightly asking about progress on the fuel card so I wanted to provide and update on this for you. This has taken longer than originally anticipated, primarily due to the quality and quantity of the data we have on record for addresses for both fleet and retail customers. We now have the vast majority of this resolved so the plan is to mail UK fleet customers cars on 30th October and to UK retail customers on 4th November. Separately, there will be a PIN code which is not mailed with the card for obvious reasons. This will follow shortly after. For fleet customers, this is sadly not particularly easy to explain but I will give it a go. Most cards go direct to the fleet customer themselves as many fleet companies do not share customer details with us and they then distribute to the end user. However, in some cases, we are able to mail direct to customers. As a result, there may be a delay from us mailing to the fleet owner to it arriving with you.
Secondly, I wanted to let you all know that we plan on giving all existing PHEV customers a significant update tomorrow. We have a meeting with all our dealers across Europe beforehand and then from 12pm UK time onwards we hope to be able to email all customers for whom we have an email address. We will follow this up with a letter to every customer. To be fair to our dealer partners, I cannot give more details until we have spoken to them but I wanted to let you know that this is on the way.
Kind regards,
Jay
Two Updates for Kuga PHEV Customers:
I know a lot of you are rightly asking about progress on the fuel card so I wanted to provide and update on this for you. This has taken longer than originally anticipated, primarily due to the quality and quantity of the data we have on record for addresses for both fleet and retail customers. We now have the vast majority of this resolved so the plan is to mail UK fleet customers cars on 30th October and to UK retail customers on 4th November. Separately, there will be a PIN code which is not mailed with the card for obvious reasons. This will follow shortly after. For fleet customers, this is sadly not particularly easy to explain but I will give it a go. Most cards go direct to the fleet customer themselves as many fleet companies do not share customer details with us and they then distribute to the end user. However, in some cases, we are able to mail direct to customers. As a result, there may be a delay from us mailing to the fleet owner to it arriving with you.
Secondly, I wanted to let you all know that we plan on giving all existing PHEV customers a significant update tomorrow. We have a meeting with all our dealers across Europe beforehand and then from 12pm UK time onwards we hope to be able to email all customers for whom we have an email address. We will follow this up with a letter to every customer. To be fair to our dealer partners, I cannot give more details until we have spoken to them but I wanted to let you know that this is on the way.
Kind regards,
Jay
Just jumped to the end to be able to post this so not sirenif anyone has mentioned it prior to this, but just seen this link on google about recalls on the Mk3 Kuga PHEV.........
www.express.co.uk
Thousands of Ford owners set to receive vital safety repairs within the next few weeks
FORD has confirmed that thousands of owners who had their Kuga PHEV model recalled will be offered repairs by next month as experts have identified the issues at the root of the problem.
www.express.co.uk
See here too New Kuga Phev recalls?
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18 Posts
No fuel card, no formal communication.
Ford have made a total shambles of this from the start. I've had one letter from them: the recall letter ages ago.
Ford's comms director should be fired for utter uselessness.
I don't trust one word of what's being said or proposed. There's little talk and apparently only to Facebook users (thanks to the people on here for sharing on here) and no action.
Disappointing doesn't start to describe it..
Not yet as of this time and as per Jay communication it will be posted but you can’t use it yet as separate letter will be posted where your PIN is in there. My expectation would be 3rd week or end of November before we can fully use it hopefully earlier than that.
Because private buyers are getting 3 years servicing as well Lease customers are not ....And as it will be the lease company who forwards the fuel card to you like mine I dont have any confidence in them they have been useless throughout ..
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3,570 Posts
I would have thought that any maintenance costs will have been built into the monthly lease, therefore lease purchasers are still paying for maintenance but paying monthly as opposed to when servicing is due. It is not like lease purchasers are getting free maintenance for 3 years as it's pre-built into the cost.
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18 Posts
My £750 fuel card arrived over a week ago.
However the PIN is another matter. No sign of it - and Ford told me it "should" arrive. The letter says it will be sent "in a couple of days" - Ford said 2 to 4 days, but I don't really believe any of the timescales any longer. That trust was broken some time ago..
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18 Posts
Thank you. Drinking session and brewery spring to mind. I noticed on Twitter, Ford are telling some German customers the batteries wont start getting replaced till January - they said December here.
My impression is Ford say something that doesn't sound to bad then consistently underachieve.
At this rate the lease will be up on my car before a) the fuel card is working or b) the car itself is working..
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18 Posts
I now have the PIN, it arrived 9 days after the card.
As I am from ROI, none of us have received this fuel card yet as of this writing. Then we have to wait for the PIN. As many owners have both but the card was blocked when they use it for some reason. Oh my!
2020 ‘70 plate ST-Line X PHEV 1st Edition - assuming it ever arrives!
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29 Posts
i think they’re saying it’ll be from the end of December until March time and they’re doing it in the order of when customers took delivery of their vehicles.
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