Ford have made it clear that people can reject the car at any time for a full refund up to the point the car is fixed. There will not be any need for legal cases / advice.Advice on rejecting a vehicle and UK Consumer Rights Act 2015 .
- The dealer is unlikely to meekly accept your rejection of the vehicle. A rejection will cost them thousands of pounds, so they will either want to fight you (and potentially force you to take them to Court) or offer you other incentives to keep the car. If you accept any such offers, you will almost certainly waive any further right to reject the vehicle.The Consumer Rights Act provides buyers the opportunity to reject a new or used car if it is faulty or not fit for purpose. But how does this work in the real world?www.thecarexpert.co.uk
The reality is this will not be fixed in 2020 and likely at the earliest it will be mid 2021.
£500 will not get a lot of fuel and washes Fords hands of the issue.
Just in case you aren't aware of the Ford statement.
£500 is intended to make up the difference between running in EV Normal mode and what you might achieve by plugging in. It is not intended to pay for all the fuel you use. I'm sure if the fix is delayed then there will be more compensation applied. Apart from plugging in, the car is working normally.
Timescales for repair - you are just guessing as you don't know what the fix is - nor do any of us. If it is a change to control systems to change charging logic it may be a quick fix. No point speculating about time scales.
The problem seems to be related to contaminated batteries from the supplier that also includes batteries for BMW.