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Discussion Starter · #1 ·
Anyone else experienced the appalling attitude of the couldn't care less staff? I've probably spoken to half a dozen and they treat you like you're the problem. I was told today that 'obviously there is nothing more we can do'. Well try explaining why for a start. Every conversation goes round in a death spiral as you exhaust the extent of their predefined phraseology. They're just like the 'computer says no' sketch off Little Britain. . . . .
 

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Discussion Starter · #3 ·
Cheers Chilluk. I only mention them because they keep ringing me to close my case. This just keeps opening the wound coz we get in this loop discussion of you can't close it coz you haven't done anything and haven't explained why you've done nothing. We've done all we can is not an answer. Ford go thru the motions, but actually the words say they couldn't care less. I could agree to close it, but I'd be lying to say the matter is resolved. Anyway as you suggest, I have a separate discussion going on with the garage. . . . .
 

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Discussion Starter · #4 ·
Hmmmm. Maybe the secret is to persevere? and persist in saying 'take meto your leader?'. This has been going on well over 2 months and I have repeatedly refused to close the case and explain my unhappiness and ask to speak to someone with some authority. A previous time I had got a deputy team leader - waste of time - they're the same as the call centre automatons - no authority - computer says no.
Yesterday I finally (after much chivvying and challenging) ended up speaking with a team leader, a human being who politely listened, discussed, understood and then immediately doubled their previous offer. Wow! It just took a load more effort from variouspeolple than it needed.

I finally feel listened to and a bit more cared for.
 
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