Hi there
as a new KUGA owner and proud of it I was rather miffed at the way Ford UK dealt with my emails. I collected my KUGA in February this year (58 reg) it was a Titanium with all the extras (so I thought) on collection I asked the Agent where was the rear view camera fitted, he replied Ah this will only be fitted to 2009 models. No said I, I have a brochure from Fords saying it will be fitted in 2008. Not so said he. Will Ford be doing a retro fit then. I do not know replied the Agent.
So I sent of an email to FORD uk Customer service. no reply
I then sent an email to Ford UK Technical they replied as followed.
Dear Peter
Thank you for your email.
To obtain technical information about your vehicle, we suggest that you contact your local Ford Dealership for this information, or alternatively you can contact our Technical Team by telephone on 0906 5533447 (This is a premium rate number, charged at £1 per minute), or by post at:
Ford Technical Information Centre
P.O Box 300
Walsall
WS5 4QH.
Thank you for contacting us.
Yours sincerely
in other words clear off. As the Brochure belongs to FORD and not the Agent I think they could at least have had the courtesy to reply properly, as far as I am concerned they have been carrying out a bit of false advertising.
as a new KUGA owner and proud of it I was rather miffed at the way Ford UK dealt with my emails. I collected my KUGA in February this year (58 reg) it was a Titanium with all the extras (so I thought) on collection I asked the Agent where was the rear view camera fitted, he replied Ah this will only be fitted to 2009 models. No said I, I have a brochure from Fords saying it will be fitted in 2008. Not so said he. Will Ford be doing a retro fit then. I do not know replied the Agent.
So I sent of an email to FORD uk Customer service. no reply
I then sent an email to Ford UK Technical they replied as followed.
Dear Peter
Thank you for your email.
To obtain technical information about your vehicle, we suggest that you contact your local Ford Dealership for this information, or alternatively you can contact our Technical Team by telephone on 0906 5533447 (This is a premium rate number, charged at £1 per minute), or by post at:
Ford Technical Information Centre
P.O Box 300
Walsall
WS5 4QH.
Thank you for contacting us.
Yours sincerely
in other words clear off. As the Brochure belongs to FORD and not the Agent I think they could at least have had the courtesy to reply properly, as far as I am concerned they have been carrying out a bit of false advertising.