I spotted a problem with my Kuga on Sunday, and that is that the carpet doesn't properly join the plastic under the dash of the driver and front passenger footwells.It looks like the carpet has been cut too short.
Therefore, I took the car to the dealer on Monday, and he agreed itwas a problem, but would have to compare it to the manager's one on Wednesday before he could make a call on it. The dealer has just phoned me and said that the manager's is exactly the same, and therefore he cannot do anything about it. I said that I am not happy with that, and neither would he be if his car had the same fault. He said that the carpets are cut to the same size, and even if he ordered a new one it would have the same problem
Has anyone else noticed this problem, or is it just mine and his managers? Also what would you recommend about how I proceed with the dealers? Any help you can provide would be much appreciated
Edited by: Konan


Therefore, I took the car to the dealer on Monday, and he agreed itwas a problem, but would have to compare it to the manager's one on Wednesday before he could make a call on it. The dealer has just phoned me and said that the manager's is exactly the same, and therefore he cannot do anything about it. I said that I am not happy with that, and neither would he be if his car had the same fault. He said that the carpets are cut to the same size, and even if he ordered a new one it would have the same problem

Has anyone else noticed this problem, or is it just mine and his managers? Also what would you recommend about how I proceed with the dealers? Any help you can provide would be much appreciated
Edited by: Konan