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I found when I replaced all my audio in my MK3 that all the Prompts/Voice/Alerts were down at 0. Which panicked me as I thought I’d broken it.

Press the voice button on the steering wheel, and crank the volume. If you have CarPlay, or your iPhone hooked up, get Siri to sing you a song (this keeps the Voice channel open for about 10 seconds so you can turn it up!)

Waze/Apple Maps navigation can trigger the Prompt.

I think there’s 4 volume types, and it can be tricky to trigger them all so that you can turn them up.

Not certain this is your problem but costs nowt more than 5 minutes of your time.
 
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