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Super Moderator and Mr Grumpy
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The first thing you need to find out is what they replaced. I am guessing it its the APIM, also known as the bluetooth module for sync 1. They are not necessarily plug and play and may need programming. I doubt very much that an independent garage would be able to do that, or perhaps know how to do that.

I know what they should have done and that could be the reason why it's not working properly.

If you find out exactly what they replaced including the ford engineering part number and then let's go from there.
 

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Super Moderator and Mr Grumpy
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9,994 Posts
Many thanks, I’ll make enquiries next week
If they say the replaced the APIM also called the Bluetooth module, ask them if they programmed it. If they say Yes, then ask them where they got the settings from. The correct answer should be they used the original as-built for the car.

My guess is they just put another module in and didn't programme it. The same applies if the had replaced the ACM which is the radio / cd player on the car.
 
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