Hi daxx, sorry to hear your bad luck.
can I ask you this question, did the dealer charge for for diagnosing the fault on the gear box, I only ask as my warranty is coming to an end very soon, Ford have written to me offering another years warranty. When I spoke to my local dealer regarding the process of an extended warranty claim. I was told I have to pay for diagnosing a problem and the warranty will only cover the exact repair? So in your case I would have to pay for the removal and stripping of the gearbox to find the fault the warranty pays to repair and re fit. So I would still have a sizeable bill? Was this the case with you.
thanks and good luck.
The way they have carried out the warranty work sounds more helpful than my local independent Ford dealer. I brought my Kuga from trust Ford, not the best experience I’ve ever had! Trust Ford are actually owned by Ford uk, not that that means anything. Sometimes these companies get to large and forget customer service. It looks like you have a decent service manager and he is now trying to help you. Fingers crossed.
check your car insurance if you have legal cover and if it would help with this if it becomes a problem. Also if you have any finance the finance company my help. Hopefully you won’t have to get into that and the dealer sorts this out.
i am not sure weather to extend my warranty?