Gear stick / gaiter leather cracking

Hi

Just had my gaiter replaced and my Kuga is only 10 months old! I also had the mirror side repeater lens replaced too!

Thankfully,  I knew about the 12 months trim limit from passed cars, if it's an expensive part it's worth getting on to Ford and asking them to cough up! It does work especially if you push them and accept their first offer!!

Hi bobuptown

It was letting water and condensation into the indicator lens, so they changed it under warranty.

Today you would not get away with say a roof, pair of shoes, or a kettle that leaks,.  Lets be fair sealing a unit whether it's a headlamp/rear light cluster or mirror/indicator housing, is not exactly rocket science, even a politician should be able to do it.  And if there are massive failure rates (and by all accounts, there are ) then hold your hands up and extend the warranty to address these problems. With all this mass hysteria caused by Toyota (got it in again) manufacturers seem reluctant to "come out" and respond positively, so it's our task if you like, to give them a prod, and remind them of there responsilities, 12 months in my opinion is totally unacceptable.

Hi kugawill  Have a few outstanding issues but to be honest gave up with selling dealer, once he had my money he kind of lost all interest. Problem was it was getting to me spoiling the enjoyment of the Kuga, so I decided to take a deep breath and calm down and try and find another dealer to resolve outstanding issues. Recently contacted a local dealer, however seems I might have a slight problem, selling dealer still has parts on order, and I don't want to go back there, so tiny steps at the moment progress is slow in finding a resolution. 

UPDATE:

Ford have agreed to replace the said part even though its outside of the "12 month" warranty.

And for one Kudos to the lad at Ford Customer Service for phoning me several times in the last week to sort it all out and confirm Ford will cover the costs!