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Gear stick / gaiter leather cracking |
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Niall 
Kuga King! 
Billy no mates shiny car Joined: 24 May 2011 Location: Aberdeen Status: Offline Points: 1358 |
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 Posted: 23 Jan 2012 at 11:05pm |
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Welcome to our little 'club' FeeFie.
Where did you buy your Kuga? Have you tried speaking nicely to the Dealer? Cheers, Niall |
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2.0TDCi 163PS AWD Titanium Manual; Sea Grey; June 10; X-Pack, Conv-Pack, App-Pack, DVD SatNav + Rev. Camera; 18" Alloys + Goodyear Tyres; 230V Power Conv.; Seat Trays; Thingy; KOC TDH; BSG !!
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bayman
Senior Member 
Is really JR Hartley in disguise! Joined: 25 Aug 2011 Location: Montrose Status: Offline Points: 505 |
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Posted: 24 Jan 2012 at 8:21am |
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Hi Feefie 800,
A warm welcome to a fellow Tayside owner  Sorry to hear about your problem with the gaiter. Hope you get it sorted soon. Cheers, bayman
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2011 titanium AWD midnight sky with X pack appearance pack & convenience pack 19" alloys with Bridgestone duellers KOC TDH
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Kuga_777
Newbie 
Joined: 24 Jan 2012 Location: Middlesbrough Status: Offline Points: 2 |
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Posted: 24 Jan 2012 at 1:00pm |
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Hi Guys, my Kuga has same problem with Gear gaitor. I decided to take this up with Ford complaint dept. wrote them a letter, referencing this forum.
They stated they werent aware of the problem. But I have been instructed to go to my dealer and see the manager who would get the issue fixed.
By the way my car is 09 plate , done 33k miles and is 2.5 years old.
I know trim isnt covered, but in my view this is a design fault and doesnt occur on their other models so why should Kuga owners suffer.
Guys make them aware , write in to Ford Customer relations centre, PO Box 7597, Daventry NN11 1DL
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Niall
Kuga King!
Billy no mates shiny car Joined: 24 May 2011 Location: Aberdeen Status: Offline Points: 1358 |
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Posted: 24 Jan 2012 at 1:31pm |
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@ Kua77: : "they weren't aware of the problem" That's a bit rich considering that, in the past, they have been known to authorise replacements outside the 1-year 'trim warranty' at a specially reduced price.
Certainly, I would never argue against 'fair wear end tear' exclusions - but this is NOT a 'wear and tear' issue - it is a design (material quality and suitability) issue that renders the products (the gaitor, in this case) "not fit for purpose".
Take them to the small claims court, with the case evidence provided here on the forum, and they should lose quite easily. They won't let it get that far, of course, because they would not survive the negative publicity. They would 'settle' long before it came to that. They rely on the 'sufferer' not being willing to pay the £30-odd 'fee' necessary to serve them with the legal claims papers in the first place. Remember, it is NOT a 'warranty claim' if you are claiming taht the gaitor was never fit for purpose in the first place - so your claim is against the manufacturer, not the dealer. You just need to stand firm, and get some good advice from the Citizen's Advice Bureau. Best of luck!! Cheers, |
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2.0TDCi 163PS AWD Titanium Manual; Sea Grey; June 10; X-Pack, Conv-Pack, App-Pack, DVD SatNav + Rev. Camera; 18" Alloys + Goodyear Tyres; 230V Power Conv.; Seat Trays; Thingy; KOC TDH; BSG !!
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Kuga_777
Newbie
Joined: 24 Jan 2012 Location: Middlesbrough Status: Offline Points: 2 |
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Posted: 25 Jan 2012 at 7:47am |
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Guys, dealer fixed free of charge in half an hour, you really must write to Ford and complain, I got a response in 3 days, replaced in 5 days. Dont give in or pay any money.
Dave_777
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mach1
Newbie
Joined: 15 Mar 2011 Location: MansfiWoodhouse Status: Offline Points: 4 |
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Posted: 05 Apr 2012 at 9:42am |
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Hi mine went to got a new one off eBay quit easy to replace but watch the plastice square old gaiter attached to has does break very easy
Most of the trim just pulls out gear knob just turn anti clock to get off . Be gentle when taking staples out has the plastice tends to break very easy and I don't know if ford sell this part on its own |
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HugaKuga
Kuga King!
The forums Youtube & Google King! Joined: 15 Nov 2010 Location: 'ull Status: Offline Points: 2313 |
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Posted: 55 minutes ago at 10:00pm |
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Some pics (I think) for a gear lever gaiter replacement
 .
 Пришлось разбирать. Оказывается там даже лежит заводская шумоизоляция. Had to disassemble. Turns out there's even has factory noise isolation.
  А сам ездил вот с такой палочкой:) And here's the wand traveled:)  Для пошива нового чехла пришлость разобрать куртку жены, т.к. в Печоре кожу не продают!
To produce a new shroud prišlost′ disassembled jacket, because in Pechora they don't sell the leather! In the Studio I sewed this čehol′čik! And now he has a line of stitching to match the seat in white! 
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 '58 Panther Black AWD RGM TDH Falken ZE912s and a thingy |
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