AWD Malfunction / Haldex servicing info

DUA1961 wrote: I had the awd malfunction light came on on saterday, and by sunday it had cleared itself. I contacted Fords who said it would probabl need a new pump filter and oil but would try just changing the oil and filter first  at a cost of £228 just wondered what your thoughts were on this. By the way I think Fords customer cares attitude towards this problem stinks and have told them so, I realy don't know why this department exists because they diddnt  give me any help even when my car was in warrenty. I had a wheel noise appear and they told me it was feathering on the tyers 3 times my car went in and they couldn't find the problem,the first time I took my car to an independent garage for an MOT they found that both front shock absorbers were leakin this is what caused the tyres to go out of shape but on 6 visits to main dealer incuding 3 services they did not find the  problem or maybe they didn't want to.

I am sorry hear that, what Kuga do you have? how many miles on the odo?

Assuming you have a Mk1 a filter and oil change is best but I strongly recommend that when doing this you have the pump removed from it's recess. Have the filter (attached to it's intake) cleaned of any sludge.
Look at reducing your Haldex fuse to a rating of 5 amps from 15. I have done this with no ill effects.
Volvo also stock the parts (Haldex Mk3/4)- I bought oil and filter (Ex Germany - none in the country) this last week. Translating currency they were £60. 2 hours labour from an independent will be a further £40. Cheaper than agents.

SORRY 42000 MILES

I have over the last couple of days removed the Haldex unit from my 2010 Kuga after getting the AWD malfunction light. I replaced the oil filter and the oil, I also removed the oil pump and cleaned the filter. The car now seems to be running much smoother and more responsive and no warning light. I was quoted £56 +vat for the filter and £22 + vat for the oil by my local Ford dealer, thanks to the information on this forum I called a Volvo dealer, £27 +vat for the very same filter and £15 for the oil !!!!
My car has 48500 miles and the way it's running after I've done this maintenance I suspect it's been stuck in 4wd for some time. It's a fiddly Job but we'll worth it. Ford dealer quoted minimum £250 and they wanted to put car on their diagnostic machine..... it's only £95 they told my wife. Lol
Many thanks to Tarmo for his post on this forum on servicing the Haldex, I genuinely couldn't have done it without that.
If anyone needs the Volvo part number for the filter it's 31325173, for the oil it's 31367940 (take care as the filters are different depending on which generation Haldex, I think mine is gen 4)
Barks

I have not heard of a TSB for the unit, maybe someone else on here can help.

Are you referring to the Haldex unit? The diff does not have a filter or pump but is part of the same casting as the Haldex.

None of the Ford dealerships I have spoken with will service the Haldex unit. It may be different where you reside.

What seems to be the problem?

None of our dealers could even find the parts on their system bar one bloke who found an oil filter Ex Germany for twice the price of the Volvo unit.
Ford considers Haldex a seal-for-life unit and as such they don't (locally speaking) offer servicing on it. If it fails under warrantee - order a new unit, replace, claim job value from factory, done.
The upshot of all this may explain the Haldex servicing vacuum you find yourself in.

I also have a whine from the rear that sounds like the diff. Played with the tyres and it went away.

I would also start with a check of oil level in both diff and haldex units.

Are you still in warrantee?

I've posted this observation before if it looks like an inherent fault due maybe due to the fact its supposed to be maintenance free when clearly it isnt, then you have 6 years from date of purchase to lodge a complaint.

Contact Motor ombudsman.



Edited by Fillco - 11 Jan 2017 at 4:48pm

I'm assuming TSB stands for Technical Service Bulletin...?  I dont know if there s one but if you are going to change the haldex oil filter, oil and pump filter yourself then i found Tarmo's thread invaluable when i did mine. 

GKRK wrote: Does anybody have a TSB on the rear diff for a Kuga 2.5 turbo 4x4. The rear unit needs an oil and filter change and the pump cleaning. We are having running battles with Ford. Infact Volvo have been more help but will not service the rear diff. (Our engine is Volvo) Ford C/S atrocious and keep asking us to take the vehicle to Ford only to be told they wont service it. Can anybody let me know if their is a TSB on the rear diff???

Try looking through this thread for posts by Essexeddie because IIRC his Ford dealer in Essex is also a Volvo main dealer and they serviced his Haldex unit. That said I suppose it depends how far his location in Essex is from you in Kent.

Welcome to the club😯. I've been driving my 2010 awd tdci around for the last 10k miles approx with the awd fuse removed due to this problem.
You could get the oil and filter changed on the haldex, but the impression I've gotten so far is that this will only buy you maybe 1000 more miles. The problem will probably return and the oil change will no longer work. But it's probably the best place to start. At this point you either drive away without it (what im doing), which certainly isn't ideal, or perhaps get a new haldex pump, approx £350, which is what I'm planning on doing... eventually.
However I don't know for certain if this will resolve the issue. But it maybe worth a try as from what I can gather, otherwise you're looking at £1000s to have the whole unit replaced at a dealer.
Some of the other guys on here might have better ideas of course. I can only tell you that this is what I've learned from reading this forum and others in their entirety.